Customer Service Analyst - Home Improvement Warehouse

Customer Service Analyst

This is a full-time, non-exempt position reporting to the HIW Sales Service Manager. A Customer Service Analyst is responsible for replenishment of Weyerhaeuser products into Customer's facilities and managing a variety of the company's key account order flow and inventory – Bulk Distribution Center to store shelf level.

The analyst role focus is on maximizing in-stock while reducing cycle time and total system inventory, EDI business, retention, development of contracts. Externally focused, the customer analyst is the first point of contact for our customer's supply chain organizations and the resident expert supply chain methods and technologies. This position makes data-based decisions by gaining a deep understanding of the customer data trends and sales plans, which they leverage to adjust inventory and order strategy accordingly.

The position may be located out of our corporate office, or one of our 10 Distribution Centers listed below. The successful candidate may be eligible for remote work flexibility with a combination of a three days' work from home and two days' work from the Distribution Center per week.

Locations: Seattle or Tacoma, WA; Boise, ID; Fontana or Santa Clarita, CA; Salt Lake City, UT; Denver, CO; Dallas or Houston, TX; Charlotte, NC; Atlanta, GA.

Responsibilities Include:

• Develop and support financial reports, data, and key measures
• Electronic Data Interface program business contact for Lowes and Home Depot
• Develop new customer relationships and grow the existing business through consultative sales and customer service skills
• Financial and AD Hoc reporting for the account manager and strategic product manager
• Rebate calculations and communication to customers
• Review engineered wood product credit calculation and allocation
• Utilize Customer Sales analytical software and corresponding Weyerhaeuser tools as a primary source for analytics activities. Use of customer tools to support programs such as VendorDrill and LowesLink
• Monitor orders, deliveries, and customer in-stock data to support corporate inquiries
• Guide program development: including program set up, SKU creation, pack size, etc.
• Build and manage multi-level relationships with internal and external customers as the single point of contact for customer supply chain issues and general point of contact for all non-merchant corporate requests to include replenishment, barcoding, issue resolution, and setups.
• Team player, partner well with internal partners (sales, operations, national account manager, etc.).
• Contribute to sales forecast, gain input from the total team, and report findings
• Other assignments as designated by the Sales Service Manager.

Qualifications:

• Strong interpersonal and communication skills. Ability to provide actionable insights and resolve issues, with a demonstrated passion for teamwork. Strong problem-solving skills
• Analytical and computer skills, including data manipulation and interpretation using Microsoft Excel, and analytical systems. Open to learning new tools and systems
• Proactive and creative at problem-solving, particularly in areas of order tracking, replenishment, and inventory management
• Result-driven mindset, with the ability to manage multiple priorities and deadlines.
• Use of sound judgment, make business decisions and give recommendations to account management
• Analytical skills / financial acumen
• Experience in Home Depot & Lowes Quotes center and sales systems.
• Bachelor's degree preferred

What We Offer:

Compensation: This role is eligible for our annual merit-increase program, and we are targeting a salary range of $62,884-$94,256 based on your level of skills, qualifications and experience. You will also be eligible for our Annual Incentive Program, which offers a cash bonus targeting 5% of base pay. Potential plan funding may range from zero to two times that target.

Benefits: When you join our team, you and your dependents will be offered coverage under our comprehensive employee benefits plan, which includes medical, dental, vision, short and long-term disability, and life insurance. We offer a pre-tax Health Savings Account option which includes a company contribution. Other benefit options are also available such as voluntary Long-Term Care and Employee Assistance Programs. We also support personal volunteerism, sponsor a host of diversity networks, promote mentoring, and provide training and development opportunities to help you chart your path to a fulfilling career.

Retirement: Employees are able to enroll in our company's 401k plan, which includes a paid company match in addition to our annual contribution equal to 5% of your base salary.

Paid Time Off or Vacation: We provide eligible employees who are scheduled to work 25 hours or more per week with 3-weeks of paid vacation to use during your first year of employment. In addition, after being employed for six months, eligible employees begin to accrue vacation for future use. We also recognize eleven paid holidays per year, providing a total of 88 holiday hours and paid parental leave for all full-time employees.

About Weyerhaeuser: We sustainably manage forests and manufacture products that make the world a better place. We're serious about safety, driven to achieve excellence, and proud of what we do. With multiple business lines in locations across North America, we offer a range of exciting career opportunities for smart, talented people who are passionate about making a difference. We know you have a choice in your career. We want you to choose us.

About Wood Products: We've been delivering quality building products and solutions to our customers for more than 100 years. From builders and dealers to specifiers and homeowners, we offer exceptional product performance and unparalleled support.

For more than a century, we've been building our reputation as a leader in sustainable wood products.