Team Lead B2B Account Management (m/f/d)

Join Our Team

As a Team Lead B2B Account Management, you will play a key role in the development of our B2B sales strategy in the DACH region. You will be responsible for both the growth and development of your own customer segment as well as the professional and disciplinary leadership of a team of 3–4 account managers (junior to mid-level). You will drive the performance of your team data-based through clear KPIs, actively coaching, promoting, and developing your employees. In close collaboration with company-wide stakeholders and the management, you will shape the future direction of our B2B business. This position is indefinite, and the workplace is Munich.

What You'll Do

• Strategic and operational responsibility for your own B2B target customer segment (e.g., project developers, office fitters, or interior designers)
• Leadership, development, and coaching of a high-performing team of 3–4 account managers with a focus on goal achievement, motivation, and development
• Definition, control, and monitoring of KPIs for performance management of your team and for goal tracking on an individual and team level
• Building efficient sales structures, clear processes, and best practices for new customer acquisition, customer retention, and upselling
• Supporting your team in finding solutions in complex customer situations and in the handling of strategic projects
• Close cooperation with the management, the head of B2B, and other executives to further scale the B2B business
• Establishing a customer and data-oriented mindset in the team as well as ensuring excellent customer satisfaction
• Creating relevant reports and presentations for the senior leadership and executive team

You Come With

• At least 5 years of experience in B2B account management or business development, with at least 2 years in a leadership role – ideally in the furniture, home & living, or lifestyle industries
• Proven ability to lead teams in dynamic, fast-paced environments and to steer them in a goal-oriented manner through KPIs
• Strong leadership skills, empathy, and clear expectation management towards your team
• Entrepreneurial mindset, self-responsibility, and a pragmatic hands-on mentality
• Experience in developing and optimizing sales processes as well as in the use of CRM and analysis tools
• Very strong communication skills – both in the team and towards stakeholders at C-level
• Fluent German and English skills in speech and writing (other languages are an advantage)

Why Westwing

In addition to our great team and our shared purpose, we offer a variety of other benefits:

• An inspiring, international, informal, and non-political working environment where you can take responsibility and advance your career
• Our unique culture based on trust, support, and cooperation, in which we promote open communication with bi-weekly company all-hands, regular Q&A sessions, and more
• Flexible "working mode": approx. 60% remote, 40% in-office work time
• Up to 4 weeks per year of temporary work from anywhere
• 30 days of paid vacation per year
• A nice, centrally located, and dog-friendly office with free drinks, a cafeteria with various lunch options, and a sunny terrace
• 40% discount on the Westwing Collection in our shop, 20% discount on all third-party brands, 10% voucher for family and friends, and Westwing vouchers for special occasions
• Regular and legendary company and team events such as movie nights, Oktoberfest, summer festivals, and much more
• Offers for health and well-being such as sports membership, support and coaching for mental health, vaccinations, skin examinations, and more
• Discounted, environmentally friendly mobility options with public transport or job bike
• Daycare center "Westwing Wichtel" in the immediate vicinity of our headquarters and cooperation with Elly & Stoffl, a multilingual nursery and kindergarten with several locations in Munich
• Subsidized company pension plan
• "Social Impact Day" to get involved for the environment and/or society

About Us

Westwing, Europe's #1 in Beautiful Living E-Commerce, is represented in 18 European countries and generated a GMV (gross merchandise volume) of EUR 497 million in 2024. As Europe's premium one-stop destination for design lovers, Westwing offers a unique brand experience with a curated assortment from the Westwing Collection and third-party brands. The integrated platform combines shop, daily specials, stores, B2B services (Westwing Business), and the Westwing Design Service. Westwing's team works together towards the common goal of "Excite people to create homes that unlock the full beauty of life". Westwing was founded in 2011, has its headquarters in Munich, and has been listed on the Frankfurt Stock Exchange since October 2018. As a performance-driven team, we work together in a fast, inspiring, international, and informal environment that allows you to advance your career and work with a brand and products that our customers love. Apply now and become part of #teamwestwing! Diversity is deeply rooted in our culture. Our mission not only inspires design decisions but also promotes an inclusive lifestyle that considers the uniqueness of each individual, cultural differences, and equality of opportunity.