Patient Service Rep Insurance Verifier - Call Center - Rehab Services - Days/evenings

Patient Service Representative And Insurance Verifier (Call Center) - Rehab Services – Days/Evenings

Position Highlights:

Position: Patient Service Representative and Insurance Verifier Rehab Services (Call Center)

Location: Skokie, IL

Full Time/Part Time: Full time- 40 hours

Hours: Rotating shift; M-Th 9:30am - 6pm, F 8am- 4:30pm

What you will do:

Reporting to the Rehabilitation Service Manager works with patients and their representatives and insurance carriers and employer's to determine patient benefits eligibility, pre-certify services and performs verification of benefits to ensure revenue reimbursement. Screens registration data for compliance with payer and pre-certification requirements, corrects and updates accounts and bills to the appropriate party. Services primarily includes, but not limited to Physical Therapy, Occupational Therapy and Speech Therapy.

What you will do:

Reviews and analyzes all required demographic, insurance/financial, and clinical data procured by patient intake and registration areas necessary to expedite payment on patient's accounts

Performs pre-certification notification via telephone or electronically and gathers and completes all required documentation for submission to insurance carriers per payer requirements.

Researches pre-certification denials including missing authorization, patient pre-certification or referral documentation.

Confirms referral requirements for individual plans and works with referring physician offices as needed to obtain referrals for all scheduled services, including referrals for additional office visits

Works productively and efficiently from a task-based work queue. Maintains an acceptable level of productivity as determined by the Rehab Services department to meet business needs though volumes may vary.

What you will need:

Education: High School diploma or GED required.

Associate degree in business or healthcare preferred.

Certification: Valid driver's license is required if the incumbent is selected to perform related duties at an off-site location. If incumbent uses their personal vehicle, the incumbent must maintain automobile liability coverage as required by law and evidence of such coverage may be requested.

Experience: Minimum of one to two years of registration, scheduling, or customer service experience in a healthcare setting preferred.

Unique or Preferred Skills:

Knowledge of health insurances, medical terminology and anatomy preferred.

Strong data entry and keyboarding skills preferred.

Knowledge of Microsoft Office Suite preferred. Manual dexterity to operate various office machines required.

Experience in a call center environment preferred.

Benefits (For full time or part time positions):

Premium pay for eligible employees

Career Pathways to Promote Professional Growth and Development

Various Medical, Dental, Pet and Vision options

Tuition Reimbursement

Free Parking

Wellness Program Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off and Holiday Pay

Community Involvement Opportunities