Head Of Store Performance & Operations (m/f/d)

JOIN OUR TEAM

As Head of Store Performance & Operations, you will lead and oversee the performance and daily operations of our Stores and drive operational excellence. This high-impact role offers a steep development path in a StartUp-like setting. You will lead the Store Managers and work closely with our cross-functional teams to align processes, solve operational issues, and support the scalable growth of our Stores business. This position is unlimited and based in Munich or remote.

WHAT YOU'LL DO

Developing and implementing strategies that drive business growth, brand awareness, Store experience and operational excellence

Building, standardising and optimising all core Store processes

Leading, inspiring, and developing the Store Managers to enhance their capabilities and drive Store performance, fostering a positive and collaborative work environment

Providing guidance, mentorship, and training to ensure the teams deliver exceptional customer experience and achieve their targets

Managing budgets and financial performance, analysing sales data and costs to optimize profitability

Developing and overseeing the day-to-day Store operations and ensuring compliance with all company policies and procedures

Supporting the planning and opening of new Stores, especially related to staffing, training and ensuring that new Stores transition smoothly into operations

Helping with sustainability initiatives and managing the maintenance of Store facilities

YOU COME WITH

Proven experience (5+ years in a leadership role) as Operations Manager or Area Manager or in a similar role within the premium/luxury retail industry (ideally home & living or fashion)

Strong leadership skills with a track record of successfully leading teams to achieve sales and operational excellence

In-depth understanding of Store processes related to administration, training, people management, and logistics as well as experience with property management

Strong hands-on mentality and a high degree of team spirit and organisational skills, strategic thinker with a commercial mindset

Excellent communication and interpersonal skills, with the ability to motivate and inspire teams

Strong problem-solving and decision-making abilities, with a focus on driving results

Flexibility to travel to various Store locations as required

Proficient in PowerPoint, Excel, Word, etc.

Excellent German and English skills (written and spoken)

WHY WESTWING

Aside from our awesome team and shared purpose we offer a variety of additional benefits. Come work with us and get:

An inspiring, international, informal and nonpolitical environment for you to take ownership and grow your career

A unique culture based on trust, support, and collaboration where we foster open communication with our biweekly Company All-Hands, feedback channels like Officevibe and regular Q&A sessions

Flexible working mode: roughly 60% remote, 40% in-office working policy

Up to 4 weeks temporary work-from-anywhere per year

30 days of paid vacation per year

A beautiful, centrally located and dog-friendly office with free beverages, cafeteria with different lunch options, open spaces and sunny terrace

40% off Westwing Collection in our shop, 25% off all third-party brands, 10% family & friends voucher, Westwing Vouchers for special occasions

Regular and legendary company and team events like Movie Nights, Oktoberfest, Summer Parties, and more

Health and wellbeing offerings including sports membership, mental health support and coaching, vaccinations, skin checkups and more

Discounted green mobility options with public transport or JobRad

Company daycare "Westwing Wichtel" next to our HQ office and cooperation with Elly & Stoffl, a multilingual daycare with several locations in Munich

Subsidized company pension scheme

"Social Impact Day" p.a. to use for doing good for environment and/or society

ABOUT US

Westwing, Europas #1 im Beautiful Living E-Commerce, ist in 20+ europäischen Ländern vertreten und hat im Jahr 2024 ein GMV (Bruttowarenvolumen) von EUR 497 Mio. erwirtschaftet. Als Europas Premium One-Stop Destination für Designliebhaber bietet Westwing ein einzigartiges Markenerlebnis mit einem kuratierten Sortiment aus der Westwing Collection und Drittmarken. Die integrierte Plattform vereint Shop, Daily Specials, Stores, B2B Services (Westwing Business) und den Westwing Design Service. Westwings Team arbeitet zusammen an dem gemeinsamen Ziel "Excite people to create homes that unlock the full beauty of life". Westwing wurde 2011 gegründet, hat seinen Hauptsitz in München und ist seit Oktober 2018 an der Frankfurter Börse gelistet.

Als leistungsorientiertes Team arbeiten wir in einem schnellen, inspirierenden, internationalen und informellen Umfeld zusammen, das dir ermöglicht, deine Karriere voranzutreiben und mit einer Marke und Produkten zu arbeiten, die unsere Kunden lieben. Bewirb dich jetzt und werde Teil von #teamwestwing! Vielfalt ist tief in unserer Kultur verwurzelt. Unsere Mission inspiriert nicht nur Designentscheidungen, sondern fördert einen integrativen Lebensstil, der die Einzigartigkeit jedes Einzelnen, die kulturellen Unterschiede und die Chancengleichheit berücksichtigt.