Remote Customer Service Representative - Charleston, WV

Member Service Representative

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary: Must live within 50 miles of Charleston, WV. Training Schedule: (First 6 weeks) 8:30 AM - 5:00 PM EST, Monday through Friday. Production schedule: 8:30 AM - 5:00 PM EST, Monday through Friday. As a Member Service Representative, you will be providing telephone assistance to Aetna Medicaid members and providers. You will assist with an array of inquiries such as eligibility, provider changes, and requests for ID cards. We strive to provide an excellent experience to our callers each and every time. Calls are inbound and strong customer skills are required to be successful in this role. Responsibilities include but limited to the following:

• Answering in-coming member and provider calls and responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs, etc.
• Requires high-speed internet connectivity with secure service via ethernet cable, use of Wi-Fi is not permitted.
• Company provides equipment and training.

Required Qualifications:

• Must commute to the office in Charleston, WV when unable to work from home due to prolonged technical problems.
• Ability to communicate effectively with members and providers orally and in written form, ability to meet performance standards, attendance requirements and call quality goals.
• Must be able to work from home and prove to be self-sufficient.

Preferred Qualifications:

• Experience with working remotely in a call center setting.
• Experienced with Medicaid and Medicare.

Education: High school diploma or equivalent GED.

Anticipated Weekly Hours: 40. Time Type: Full time.

Pay Range: The typical pay range for this role is: $17.00 - $25.65. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.