Product Support Associate - Loan Accounting - Remote

Join SitusAMC

SitusAMC is where the best and most passionate people come to transform our client's businesses and their own careers. Whether you're a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve. At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local – come join our team!

This role specializes in implementing and supporting technical implementation of our software including configuration, training, and test support. This role will fill a multitude of roles involving client interaction. We will develop them into subject matter experts for our products. This role will support implementation of new client engagements deploying the product, support third-party integrations with the product, and ultimately help our clients realize gains in efficiency in their transaction execution. This position act as an interface between the clients and our software development team.

Essential Job Functions

• Supports and drives the technical implementation of our software including configuration, training, and test support.
• Supports and drives client adoption of our software offering after our clients have gone into production.
• Support production usage including client issue triage, review, validation, and routing.
• Provides Client Admin, End-User, and internal training.
• Develops and evolves knowledge of our SitusAMC software as well as the industry and client usage/processes.
• Travel is minimal.
• Such other activities as may be assigned by your manager.

Qualifications/Requirements

• Bachelor's degree or equivalent combination of education and experience.
• Experienced professional with 5+ years of industry and/or relevant experience, typically at a Senior Analyst or Analyst level role or external equivalent.
• 5+ years of related experience strongly preferred.
• Strong working knowledge of Microsoft Office suite.
• Exhibits ability to learn and apply new skills.
• Identifies and resolves problems in a timely manner gathering and analyzing information skillfully.
• Works cooperatively in group situations; works actively to resolve conflicts.
• Displays strong customer service acumen and skills.
• Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation.
• Ability to work independently, follow instructions and respond to management direction.
• Demonstrates accuracy and thoroughness.