Manager - Design Operations
Design Operations Manager
At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role? American Express Global Commercial Services (GCS) Products is the leading payment card issuer for corporations and small businesses, offering products, services, and capabilities to help them run and grow their business. Within GCS, the Commercial Product Design Operations team is seeking a Design Operations Manager to play a critical role in building the best colleague experience for our design teams, so that they can play a critical role in building the world's best user experience. In Design Operations, we equip teams with the people, processes, tools, systems, methodologies, and partnerships needed to consistently deliver exceptional design at scale. As a Design Operations Manager you lead efforts across team programs and support multiple product journeys, requiring high touch partnership with leadership in various disciplines. You are thought leader, problem solver, and model for organizational excellence. You play a critical role in building the best colleague experience for our design and research teams, so that they can play a critical role in building the world's best user experience.
Key responsibilities include: Supporting complex or high-profile projects with diverse stakeholders and/or third parties by identifying gaps, and implementing the tools and processes to accurately track, communicate and organize work; Applying expertise to advise partners/peers and routinely inform project decision making and priority; Tracking key deliverables for each operational initiative and ensuring operational roadmaps are aligned and on time; Making informed recommendations that shape product and operational prioritization, ways of working, and partnerships; Elevating our practices by implementing scalable frameworks and that support and inform business goals and metrics; Evolving tools and training methods to enable adoption of processes and adherence to best practices across the team; Establishing and monitoring necessary feedback channels to regularly identify opportunities, pain points, and gaps; Nurturing and growing existing partnerships with stakeholder and/or third parties; Maintaining ongoing and collaborative cross-functional relationships to gather insights, align on business needs and deliver value, ultimately ensuring success across projects and programs; Collaborating with and modeling operational excellence for junior members of the Design operations team; Occasional travel as needed.
Minimum qualifications include: At least 4 years' experience shaping processes and bringing a sense of focus to your team; Experience working with financial services UX design, specifically working with teams focused on Commercial credit card program products for medium, large and global corporate clients; Worked with design, product, or engineering organizations, or partnered directly with design, product, or engineering in such an organization; Identified and implemented new processes that have measurable impact to team health and maturity; Directly facilitated collaboration among partners and teams; Proactive and able to take problem solving initiative; Strong written and verbal communication, able to document and share processes and activities in an engaging way, at scale; Matured your skillsets and understanding of new skills you would like to further develop; Experience using tools such as Confluence, Slack, Mural, FigJam and Airtable.
Required skills include: Business process improvement; Communication Management; Innovation & Change Management; Knowledge Management; KPI/Metric Design; Requirements Management; Resource Management; Standards Management.
Salary range: $103,750.00 to $174,750.00 annually bonus benefits.