IT Cybersecurity Specialist (customer Support/information Security)

IT Cybersecurity Specialist (Customer Support/Information Security)

This position is located in the Department of Homeland Security (DHS), United States Coast Guard (USCG), Command, Control, Communications, Computers, Cyber, and Intelligence Service Center (C5ISC), Infrastructure Services Division (ISD), Technical Support Branch (TSB) located in Kearneysville, West Virginia.

Responsibilities

You will serve as an IT Cybersecurity Specialist (Customer Support/Information Security) and be responsible for managing information technology projects. Typical work assignments include:

• Performing cradle-to-grave lifecycle management of enterprise telecommunication services as a Designated Agency Representative in alignment with Force Design 2028's Technology Campaign strategic objectives.
• Performing financial management functions within telecommunication vendor portals using applicable governmental systems to satisfy financial reporting, auditing, and accounting activities required by law and DHS policy.
• Coordinating telecommunication service delivery activities between local exchange carriers, agency partners and field support personnel across 1,500 locations to achieve a modernized and robust Enterprise Mission Platform.
• Executing contract administration functions as a Contracting Officer's Representative for telecommunication contract vehicles to enhance operational effectiveness while complying with Federal Acquisition Regulations.
• Assisting program executive offices, network engineers and agency partners with technical evaluations, policy development, data calls, and enterprise architecture to eliminate technical debt and drive infrastructure cybersecurity improvements.

Mandatory training is required which must be successfully completed and other training may occur as necessary for success in the position. A. Federal Acquisition Certification for Program and Project Managers Level I (FAC P/PM-I) or management determined equivalent within two years of entry into the position. B. Information Assurance Management Level II (IAM-II) or management determined equivalent within two years of entry into the position.

Requirements

Conditions of Employment:

All qualification requirements must be met by the closing date of the announcement.

Key Requirements:

• Must be a U.S. Citizen or National.
• Must be registered or exempt from the Selective Service. See www.sss.gov.
• A one-year probationary period may be required.
• Suitable for Federal employment determined by background investigation.
• This position requires a Secret clearance.

This is not a Bargaining Unit position.

Qualifications

To qualify at the GS-12 grade level, applicants must have at least one (1) full year of specialized experience equivalent to at least the GS-11 grade level in the federal or private sector. Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work.

Note: All experience statements (i.e., duties, specialized experience, or occupational assessment questionnaire) copied from this announcement and pasted into your resume will not be considered as a demonstration of your qualifications for this position.

Specialized experience must include the following:

• Acting as an Ordering Official (i.e. Designated Agency Representative (DAR)), Contracting Officer's Representative (COR) and Subject Matter Expert (SME) for acquisition and management of U.S. Coast Guard telecommunications circuits, services and contracts.
• Being a Subject Mater Expert (SME) of Layer 1 & 2 of the OSI model and applies this knowledge to coordinate and manage efforts across all aspects of responsibilities.
• Participating in the planning and coordination of shore facility construction, relocation, and expansion projects, ensuring all IT requirements are captured and integrated into the project plan.
• Overseeing project execution to ensure installation efforts conform to established standards and contracted requirements.
• Drafting and reviewing functional requirement documents (FRD); standard operating procedures (SOP); scopes of work (SOW); statements of requirements (SOR); requests for information (RFI); independent cost estimates, contract requirements, service level agreements (SLA) and contract performance evaluations.
• Scheduling and controlling the deployment and sustainment of telecommunications and telephony circuits, related services, assets, configurations, and functionality while protecting the integrity of existing services.
• Interacting daily with local and enterprise telecommunications companies and contractors, planning, coordinating, delivering and resolving issues with data and voice circuits.

In addition to meeting the specialized experience requirement, you must also have IT-related experience demonstrating each of the four competencies listed below:

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication - Expresses information effectively; makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Note: Education cannot be substituted for experience at this grade level.

National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule, C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Education: This position does not have a positive education requirement. If you are including education on your resume, report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. See Required Documents section for detail.

Only experience obtained by the closing date of this announcement will be considered.

Student Loan - Selectee(s) for this position who are newly appointed to a permanent or term position may be eligible for student loan repayment up to $10,000 (pre-tax) for one calendar year. More than one loan may be repaid if the combined repayments do not exceed $10,000. Receipt of this incentive will require a three-year service agreement.

Additional Information

E-Verify: DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States.

Fair Chance Act: The Fair Chance to Compete for Jobs Act prohibits the Department of Homeland Security and its Components from requesting an applicant's criminal history record before that individual receives a conditional offer of employment.

Suitability Statement: If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.

Shared Certificates Statement: Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.

Special Employment Consideration: The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR 213.3102(u), and or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR 315.707. Veterans, Peace Corps, VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the servicing Human Resources Office listed at the bottom of this announcement.

All Federal employees are required to have Federal salary payments made by direct deposit. More than 1 selection may be made from this announcement if additional identical vacancies in the same title, series, grade, and unit occur