Information Systems Support Technician

Information Systems Support Technician

Ergon - West Virginia, Inc. in Newell, WV currently has an opening for an Information Systems Support Technician. We are a great company with great pay and great benefits. Ergon is a relationship-driven company that values each employee's willingness to learn and contribute to the team. We are family owned and we pride ourselves on maintaining a small company feel. The Information Systems Support Technician provides end user support for hardware, software and technology systems.

Information Systems Support Technician Responsibilities:

• Keep safe work habits as the highest priority at all times
• Develop good working relationships with all co-workers, customers, and associates.
• Respond to user support requests via phone, email and through a ticketing system.
• Support PC deployment, imaging, system updates, and asset tracking.
• Maintain technical documentation in help desk and asset management systems.
• Provide informal user technical training and support.
• Assist with A/V equipment, office setups and departmental admin tasks.
• Collaborate on escalated IT issues and projects.
• Support IT security and data protection protocols.
• Respond to call out duties as assigned.
• Demonstrate purposeful growth to develop new skills and identify and execute continuous improvement projects.

Information Systems Support Technician Requirements:

• Requires a high school diploma or equivalent required; Associate degree or higher in a relevant field is preferred.
• Relevant technical certifications (e.g., Comp TIA A+, Microsoft Fundamentals, ITIL Foundation, CCNA).
• Experience in help desk, technical support, or administrative support.
• Knowledge of Microsoft Windows OS and desktop application maintenance.
• Proficiency in Microsoft Office (Word, Outlook, Excel, PowerPoint, Visio, Teams)
• Experience with help desk ticketing and job tracking systems.
• Familiarity with SAP or enterprise software systems.
• Experience with data visualization tools such as Tableau or Power BI.
• Strong communication, organization, and time management skills.
• Ability to work independently and within a team.
• Customer service mindset.
• Professionalism and discretion in handling confidential information.
• Basic administrative skills.
• Must meet physical requirements of the position.

Applicants must submit a resume to personnelwv@ergon.com and include wage requirements.

Ergon offers a competitive benefits package: 401(k) with company match, Health, Life, Dental, Vision, Paid Holidays, Vacation, Sick Leave, Tuition Assistance and Profit Sharing. Ergon - West Virginia, Inc. is an EEO/AAP employer Employment offer contingent upon pre-employment drug test, background check, and MVR.