Customer Service Representative - Remote, WV - Remote Eligible

Customer Service Representative (CSR)

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! Must live in West Virginia Required Start Date: 10/14/25 Shift is Monday-Friday Modivcare is looking for optimistic individuals to join the team as Customer Service Representatives (CSR). You play a part in making a positive impact on members' lives by being a first contact for questions about our service offerings. As a CSR, you will resolve member concerns while ensuring requests are processed in an accurate and timely manner. CSRs are given a structured protocol and scripts to document conversations to ensure consistency of scheduling, modifying, and canceling customer reservations. You will speak with members daily and answer their transportation questions, all while helping support them in their journey towards positive health outcomes.

Work from home requirements:

• High speed internet of 25MBPS download and 5MBPS upload. You will be required to provide proof of a speed test.
• Ability to directly hardwire to your modem.
• Required to have a dedicated work area that is separated from other living areas and provides privacy to review company sensitive documents securely.
• Attend 100% of training, on camera for the first 30 days of employment.

In this role, you will:

• Receive and document customer concerns while ensuring all relevant information is correct in a timely manner.
• Ensure all company procedures are followed.
• Ensure accurate trip data is input in our systems.
• Demonstrate a personal commitment to producing high-quality work.
• Refer unresolved customer grievances to designated department for further investigation and resolution.
• Multitask effectively and efficiently to extract necessary information from multiple systems.
• Review and educate members on our services and their insurance coverage.

We are excited to speak to someone with the following:

• High school graduate or general education degree (GED).
• 0-2 years of related experience.
• 6+ months contact center experience or customer service experience.
• Strong organization skills, written, and verbal communication skills. All system documentation will be in English.
• Can type 35wpm or more.
• Answer a high volume of calls up to 100+ calls per day.
• Proficiency in Microsoft Office Suite.
• Ability to talk and type simultaneously in a clear and concise manner while interacting with customers.
• Work overtime as required.
• Ability to work independently under general supervision.
• Sound decision-making and problem-solving skills in a fast-paced environment.

Pay Rate - Starting at - $12.50/hour.

Modivcare's positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

We value our team members and realize the importance of benefits for you and your family. Modivcare offers a comprehensive benefits package to include the following:

• Medical, dental, and vision insurance.
• Employer paid basic life insurance and AD&D.
• Voluntary life insurance (employee/spouse/child).
• Health care and dependent care flexible spending accounts.
• Pre-tax and post-tax commuter and parking benefits.
• 401(k) retirement savings plan with company match.
• Paid time off.
• Paid parental leave.
• Short-term and long-term disability.
• Tuition reimbursement.
• Employee discounts (retail, hotel, food, restaurants, car rental and much more!).

Modivcare is an equal opportunity employer. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law.

If you need assistance, please reach out to us at hr.recruiting@modivcare.com. Due to system issues, if you are unable to search for your application, please reach out to the Talent Acquisition team via email at hr.recruiting@modivcare.com and a member of the Talent Acquisition team will reach out to you within the next 48 business hours.

Our goal isn't a number. It's a difference. Modivcare is leading the transformation to better connect people with care, wherever they are. We serve the most underserved by facilitating non-emergency medical transportation and personal and home care to enable greater access to care, reduce costs and improve outcomes.