Customer Service Associate (part - time) Charles Town

Job Opportunity

Customer Service Associate

The Customer Service Associate is a part-time position that will perform cashiering, customer service, light housekeeping, and general stocking. Essential Job Functions include:

• Greeting customers in a welcoming and professional manner.
• Utilizing customer-focused interpersonal skills.
• Processing checkout/exchange/return transactions.
• Making genuinely helpful recommendations to customers.
• Answering incoming phone calls from customers.
• Replenishing merchandise and facing products on shelves.
• Monitoring entrances and exits to promote store safety.
• Performing daily housekeeping duties.
• Assisting with a variety of other functions to support the team.

Requirements:

• Education: Prefer high school diploma or GED but not required.
• Experience: Prefer 6 months of experience in a retail setting providing excellent customer service and operating point of sale equipment.
• Able to consistently demonstrate customer-focused interpersonal skills.
• Able to learn and consistently demonstrate knowledge of facility guidelines and standard operating procedures for handling cash and utilizing point of sale equipment.
• Able to learn and effectively apply knowledge of a variety of store merchandise.
• Attention to detail to perform checkout, exchange, and return transactions.
• Ability to work defined work schedule, which may change from week to week, and to report to work on time.
• Ability to work extended hours to meet business demands.
• Reliable transportation.

Work Environment:

• Primarily performs essential job functions in a climate controlled environment.
• Occasionally works outdoors when assisting customers.
• May be exposed to hazards including: drafts, temperature changes, wet floors, dust, odors, fumes, hazardous chemicals, moving mechanical parts, vibrations, electric current, and noise levels.

Physical Activities & Requirements:

• Continuously stand, walk, bend, reach, finger, and handle.
• Frequently turn and twist head/neck and back/waist.
• Occasionally pull, push, lift, and carry up to 50 pounds.
• Must be able to hear and speak to customers in a courteous, professional manner.

Tools & Equipment: Phone, Cash Register, Hand held scanners, Credit/Debit Machine, Mop, Broom, Step Ladder

Southern States Cooperative is an Equal Opportunity Employer and does not discriminate against individuals based on their race, color, religion or belief, national or ethnic origin, sex (including pregnancy), age, disability, sexual orientation, gender identity, veteran status, family medical history or genetic information, or any other status protected by federal, state or local laws or regulations.