Assistant Director Of Deposit Operations

Assistant Director of Deposit Operations

Burke & Herbert Bank & Trust The Assistant Director of Deposit Operations provides leadership and oversight across all Deposit Operations functions, including Digital Services, Deposit Services, Wires, Card/ATMs, and Items Processing. This role acts as a strategic partner to the Director of Deposit Operations in advancing automation, regulatory compliance, and scalable processes that support the Bank's growth trajectory beyond $10 billion in assets. The Assistant Director will lead managers and supervisors in driving operational excellence, ensuring delivery of Service Beyond Expectations, maintaining a strong risk/control environment, and partnering with internal stakeholders and vendors to implement new technologies and process improvements.

Essential Functions

• Manage staff, including hiring, training and mentoring, performance evaluations, and disciplinary actions as needed.
• Work with direct reports to assist in planning, organizing, and managing the day-to-day operational activities.
• Provide leadership and coaching to department managers and supervisors, ensuring consistent application of policies, procedures, and performance standards across all Deposit Operations functions.
• Assist in the development and implementation of policies and procedures to ensure operational effectiveness, efficiency, sustainability, resiliency, and scalability.
• Continually evaluate operational practices and procedures across all Deposit Operations departments.
• Drive automation and workflow adoption (Jack Henry Enterprise Workflow, Synergy indexing, FreshService).
• Partner on scalability initiatives, ensuring processes can handle regulatory scrutiny at the $10B+ threshold.
• Use strategic judgement to review and escalate risk elements, ensuring strict adherence to policies, procedures, and regulatory requirements.
• Assist in the assessment and enhancement of systems utilized within Deposit Operations to achieve system optimization.
• Partner with Business Support & Delivery and Project Management Office on process redesign, system conversions, and strategic initiatives impacting Deposit Operations.
• Oversee regular reviews and updates to Business Impact Analyses (BIA) and Business Continuity Plans (BCP), ensuring alignment with Deposit Operations strategies.
• Oversee data quality and dashboard reporting for Deposit Ops KPIs/KRIs.
• Coordinate and work with Retail Staff and other internal departments on system and process changes implementation and roll out.
• Ensure completion of required reports and records accurately and promptly.
• Ensure management is informed of area activities and of any significant problems or concerns.
• Ensure all confidential information in the work area is properly secured each day.
• Maintain privacy of customer account information.
• Acts as liaison with examiners and auditors.

Other Duties

• Support new product implementation or product/system enhancements.
• Maintain appropriate relationships with third-party system vendors.
• Serve on all appropriate committees and projects as required.
• Other duties as assigned.

Skills/Abilities

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Effective interpersonal relationships with management and team members.
• A thorough understanding and application of all policies, procedures and regulations pertaining to the work of Deposit Operations.
• Ability to effectively manage time as related to daily tasks.
• Ability to prioritize multiple demands in a high-pressure environment while maintaining professional demeanor.
• Ability to operate in a team environment to accomplish shared goals.
• Ability to work with basic mathematical concepts.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Equal employment opportunity, including veterans and individuals with disabilities.