Clinic Operations Manager - Float

Clinic Operations Manager

Position Summary: The Clinic Operations Manager is responsible for coordinating the day-to-day operations of the clinic, and modeling Westside's core values. Ensures appropriate use of resources, efficiency of workforce, and overall maintenance of the clinic to provide a satisfying environment for clients, families, and team members.

Work Assignment: This position will provide support and coverage as needed to the following clinics: Machesney Park, DeKalb, Loves Park, Rockford, Schaumburg East, Schaumburg West.

Essential Functions:

• Manage daily operations of the facility including maintenance of the clinic equipment and property, client records, compliance and management of the daily schedule
• Conduct 1:1 meetings with and annual performance reviews for Patient Service Representative(s)
• Foster and maintain employee morale and motivation by modeling Westside's values in order to achieve G.R.E.A.T. Outcomes
• Partner with clinical leaders to resolve therapist concerns regarding facilities and materials
• Serve as resource to team members when concerns or issues arise, directing them to the HR team member or organizational leader responsible for supporting and resolving the identified issue
• Analyze clinic metrics and key performance indicators (KPIs) to drive achievement of clinic goals
• Navigate, address and resolve family and patient concerns efficiently and effectively with compassion and empathy
• Maintain annual budget expectations and bring forward opportunities for clinic enhancements and improvements
• Establish meaningful community partnerships, identifying opportunities to expand Westside's reach, presence and value within the local community

Qualifications

Required Education, Experience and Credentials:

• High School Diploma or equivalent
• 2 years of office management experience within a clinical setting
• Internal candidates must have a minimum of one year of experience at Westside and demonstrate progressive leadership skills
• Experience analyzing and reporting on key performance indicators

Knowledge, Skills and Abilities:

• Relationship builder with the ability to connect with various populations
• Excellent organizational skills
• Strong attention to detail

Personal Attributes:

• Service-oriented – ready to go the extra mile for their clients
• Proactive – doesn't wait to take action, is in charge
• Responsible – takes responsibility for their actions and outcomes; is accountable to others
• Good communicator – writes and speaks for impact; confirms that the other side has the same understanding
• Great listener – active listener, makes sure the other side feels heard
• Forward-looking – doesn't just look in the rearview mirror; always asks "what's next?"
• Team Player – looks out for the team; collaborative
• Trustworthy – earns and deserves the trust of customers and colleagues
• Problem Solver – hustles to find a solution; willing to roll up their sleeves to get the job done

Work Environment & Physical Demands:

• Requires prolonged periods of sitting, standing, and walking
• Frequent lifting of light and average weight material
• Ability to lift fifteen pounds unassisted

Travel Requirements:

• Some travel within the assigned region for training, meetings, and supporting clinic coverage needs.

This is a full-time position. Full-time employees are eligible for a comprehensive range of benefits, including Medical, Dental, Vision, and Life Insurance; a 401(k) retirement plan with company match; Paid Time Off; Sick Time; and a robust Employee Assistance Program.