Clinic Operations Manager - Float Position

Clinic Operations Manager

Position Summary: The Clinic Operations Manager is responsible for coordinating the day-to-day operations of the clinic, and modeling Westside's core values. Ensures appropriate use of resources, efficiency of workforce, and overall maintenance of the clinic to provide a satisfying environment for clients, families, and team members.

Work Assignment: This position will provide support and coverage as needed to the following clinics: Glen Ellyn, Schaumburg East, Schaumburg West, Carol Stream, Wheaton North, Wheaton South, Geneva, and Park Ridge.

Essential Functions:

• Manage daily operations of the facility including maintenance of the clinic equipment and property, client records, compliance and management of the daily schedule
• Conduct 1:1 meetings with and annual performance reviews for Patient Service Representative(s)
• Foster and maintain employee morale and motivation by modeling Westside's values in order to achieve G.R.E.A.T. Outcomes
• Partner with clinical leaders to resolve therapist concerns regarding facilities and materials
• Serve as resource to team members when concerns or issues arise, directing them to the HR team member or organizational leader responsible for supporting and resolving the identified issue
• Analyze clinic metrics and key performance indicators (KPIs) to drive achievement of clinic goals
• Navigate, address and resolve family and patient concerns efficiently and effectively with compassion and empathy
• Maintain annual budget expectations and bring forward opportunities for clinic enhancements and improvements
• Establish meaningful community partnerships, identifying opportunities to expand Westside's reach, presence and value within the local community

Qualifications

Required Education, Experience and Credentials:

• High School Diploma or equivalent
• 2 years of office management experience within a clinical setting
• Internal candidates must have a minimum of one year of experience at Westside and demonstrate progressive leadership skills
• Experience analyzing and reporting on key performance indicators

Knowledge, Skills and Abilities:

• Relationship builder with the ability to connect with various populations
• Excellent organizational skills
• Strong attention to detail

Personal Attributes:

• Service-oriented – ready to go the extra mile for their clients
• Proactive – doesn't wait to take action, is in charge
• Responsible – takes responsibility for their actions and outcomes; is accountable to others
• Good communicator – writes and speaks for impact; confirms that the other side has the same understanding
• Great listener – active listener, makes sure the other side feels heard
• Forward-looking – doesn't just look in the rearview mirror; always asks "what's next?"
• Team Player – looks out for the team; collaborative
• Trustworthy – earns and deserves the trust of customers and colleagues
• Problem Solver – hustles to find a solution; willing to roll up their sleeves to get the job done

Work Environment & Physical Demands:

• Requires prolonged periods of sitting, standing, walking
• Frequent lifting of light and average weight material
• Ability to lift fifteen pounds unassisted

Travel Requirements:

• Some travel within the assigned region for training, meetings and supporting clinic coverage needs.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This is a full-time position. Full-time employees are eligible for a comprehensive range of benefits, including Medical, Dental, Vision, and Life Insurance; a 401(k) retirement plan with company match; Paid Time Off; Sick Time; and a robust Employee Assistance Program.