IT Support Student

IT Support Student

Working closely with the local IT team, the role of the IT Support Student is having responsibility for developing and efficiently operating subsets of the site's infrastructure and End User devices in line with corporate guidelines & procedures. Perform duties in line with best IT practices and applicable regulatory requirements (i.e. cGMP, Computer System Validation, 21 CFR part 11 compliance).

Essential Duties and Responsibilities

• Provide support for IT systems and End-Users in the facility, including, but not limited to: Virtual and Physical servers, LAN/WAN equipment, desktop computers and laptops, communication, and collaboration systems
• Assist with troubleshooting and problem determination/resolution
• Participate in local IT projects and coordinate roll-out of same on local site level
• Performs other duties as assigned based on business needs
• Professional attitude in maintaining a clean, orderly and safe work area
• Exemplary behavior in IT security related topics
• Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules
• Act in accordance with the company's Guiding Principles and adherence to the corporate Code of Conduct
• Compliance with all local site Environmental, Health and Safety regulations
• Compliance with all local site company policies, procedures and corporate policies

Education

Education in Computer Science

Work Experience

Any work experience with computers, servers, network and user account management

Preferred Knowledge, Skills and Abilities

• MS Windows Server and client administration, Active Directory and Office 365
• Network technologies and administration, VPN
• Remote assistance tools
• Mobile devices
• Effective communication, problem solving and analytical skills
• Good English

License and Certifications

Any Microsoft, Cisco or Fortinet certification is preferred

Travel Requirements

None: No travel required

Physical Requirements

Light-Exerting up to 20lbs/9kg of force frequently, and/or negligible amount of force frequently constantly to move objects.