Protective Services Assurance And Governance Manager

Protective Services Assurance And Governance Manager

We're seeking a Protective Services Assurance And Governance Manager to join our Protective Services team. Reporting to our Senior Manager Protective Services, this pivotal role supports cross-functional initiatives that enhance security operations, ensure compliance, and foster knowledge-sharing across the business.

You'll work closely with Protective Services leads and the Performance and Delivery Manager to coordinate post-incident reviews, policy documentation, deep-dive analyses, and assurance activities.

Key duties include:

• Coordinating and documenting post-incident reviews, capturing lessons learnt, and supporting the development of improvement plans to ensure clear, accurate, and timely reporting
• Conducting in-depth analysis of security incidents, operational risks, and emerging trends, providing actionable insights that inform decision-making and drive continuous improvement
• Maintaining and standardising Protective Services policies, procedures, and documentation templates to promote consistency, usability, and accessibility across the team
• Facilitating testing and operational reviews of crisis response and security protocols to strengthen readiness and validate effectiveness
• Supporting assurance activities including audits, self-assessments, and compliance exercises, contributing to a culture of accountability and risk awareness
• As required, carry out end to end delivery of security initiatives or projects, working closely with relevant stakeholders
• Managing structured repositories for incident records, operational documentation, and templates to ensure version control and ease of access
• Tracking governance actions and assurance outcomes, following up to ensure timely resolution and delivery of commitments
• Promoting best practice and supporting the Security Operations team in adopting consistent, high-quality approaches to security and risk management

What will you bring?

• Exceptional written and analytical skills, with a sharp eye for detail and the ability to produce clear, structured documentation that supports operational transparency and decision-making
• Advanced proficiency in documentation and process analysis, including the ability to interpret complex information, streamline procedures, and maintain consistency across operational materials
• Strong internal coordination capabilities, with proven experience managing competing priorities and delivering outcomes across multiple workstreams
• Outstanding stakeholder management skills, with the ability to build trusted relationships, influence across levels, and collaborate effectively with diverse teams including senior leaders, technical experts, and operational staff
• Resilience and adaptability, with a proactive mindset and the ability to navigate ambiguity while maintaining focus on strategic objectives
• Background in security, governance, risk, or assurance functions, with an understanding of operational frameworks and compliance requirements would be highly desirable
• Experience supporting incident management, policy testing, or audit coordination, particularly within regulated or high-risk environments would be highly regarded
• Relevant qualifications or certifications in security management, business continuity, risk assessment, or related disciplines would be advantageous
• Familiarity with assurance methodologies, including self-assessments, internal audits, and continuous improvement initiatives
• Comfort working in a fast-paced, high-stakes environment, with the ability to remain calm under pressure and contribute to strategic problem-solving

Working at Westpac

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Career growth – we promote internal capability; we have programmes that recognise star performers
• Generous parental leave – and top up government paid parental leave
• School holiday subsidy - help you balance work and family during school holiday
• 2 Volunteer days per year

Our organisation

At Westpac, we're working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we've been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we're lucky enough to have walk through our doors every day. The giant 'W' on our building doesn't just stand for Westpac – it says, double you. We're a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We're recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!