Customer Service Representative - Katikati And Waihi

Part-Time Customer Service Representative

Supporting both of our Katikati and Waihi branches.

Travel is required between Katikati and Waihi.

Part-time, permanent position - 22.5 hours per week.

3 full days: Tuesdays and Thursdays in Katikati, Wednesdays in Waihi.

About The Role

Creating Better Futures Together. This is who we are, what we do, and why we come to work every day. As a Customer Service Representative, you'll be the frontline expert for our customers, connecting with them in moments that matter. You can expect a dynamic and fast-paced environment, with a steady stream of varied and sometimes challenging customer queries. You'll provide timely and accurate solutions for things like online banking issues, card disputes, as well as complex AML or other regulatory matters, often under tight deadlines. Face-to-face customer interactions will require you to think on your feet, remain composed under pressure, and consistently deliver a positive, professional experience.

What Will You Bring?

We'd like to hear from experienced customer service professionals who are confident in speaking with customers and stakeholders, who have strong administration and problem-solving skills, with high attention to detail and process.

• Minimum 2+ years of proven experience in administration and customer service, within consumer banking or a related field is essential
• Strong understanding of the banking and financial services industry, including compliance and regulatory requirements
• Ability to manage and prioritise multiple tasks and commitments in a complex and dynamic environment
• Tech savvy – able to assist our customers with our digital platforms
• Effective delivery of results, meeting expectations and adapting to changing business needs and conflicting customer/stakeholder priorities
• Tertiary qualification in Business or Finance is preferred

Working At Westpac

As well as immersing yourself in a supportive team environment, you'll be offered some of the best banking, and lifestyle benefits in the market along with:

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Career growth – we promote internal capability; we have programmes that recognise star performers
• Generous parental leave – and top up government paid parental leave
• School holiday subsidy - help you balance work and family during school holiday
• Environmental and community care programmes

Our Organisation

At Westpac, we're working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we've been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we're lucky enough to have walk through our doors every day. The giant 'W' on our building doesn't just stand for Westpac – it says, double you. We're a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We're recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!