Recovery Account Manager

Recovery Account Manager

This position is responsible for collecting charged off accounts. The employee will be designated a queue. This will also require good negotiation skills and listening skills. Repossession responsibilities, making decision of execution of repo. This individual needs to use good judgment and their experience to make suitable payment plans with our customers. The employee will perform all duties in accordance to Westlake's policies, procedures and compliance.

Job Highlights: This is an in-office position. All candidates should live within commutable distance of our Dallas, TX office.

Pay Rate: $20.50 per hour plus bonus potential of up to $6,000 or more monthly based on performance.

Essential Duties and Responsibilities:

•Manage accounts in assigned queue.

•Responsible for collecting on their designated queue and or assist peers.

•Employee needs to have good negotiation skills and works in a team environment.

•Employee is required to maintain their daily and monthly goal.

•Initiate effective outbound calls and receive inbound calls.

•Produce and arrange collection solutions for customers.

•Heavy skip tracing on accounts for potential leads on customers and or vehicles.

•Submit accounts for approval to pursue legal action against accounts that merit legal action.

•Refer accounts to go to collection agencies, if needed.

•Assign accounts out for repo.

•Provide account updates and new leads on vehicles out for repossession.

•Analyze account history for errors; follow up until remedied.

•Execute various tasks and assignments under the direction of the Supervisor.

•Multi-task. Goal oriented for improvement and development.

•Responsible for ensuring confidentiality of all aspects of the company's operations, portfolio, customer information and computer technology. Team player.

Essential Knowledge, Skill & Licenses:

•Skip tracing background.

•Excellent communication, negotiation and writing skills.

•Willing and able to work a flexible schedule, overtime and weekends.

•Ability to multi-task in a fast paced environment.

•Type minimum of 35 words per minute.

•Goal oriented for improvement and advancement.

•Ability to work under time constraints and daily deadlines.

•Extensive knowledge of state and federal laws applicable to collections, including the Fair Debt Collections Practices Act.

Education and/or Experience:

•High School diploma (or equivalent) or higher.

•Minimum of 2 years work experience in the automotive finance industry.

•Knowledge of collection, repossession, and skip tracing.

•Ability to value collateral.

Machines, Office Equipment & Software:

•Daybreak or other retail consumer servicing systems.

•Microsoft, Excel, and Outlook.

•Copier, fax and other general office supplies.

•Web navigation and/or web-based applications and skip trace.

Full Time Benefits:

Medical, Dental, and Vision Benefits

Life Insurance, Flexible Spending Account

401K Matching

Employee Stock Ownership Program in a $14.2 Billion Company, Plus Company Matching

Wellness Program, Daily Team Exercises

Westlake University, Certification Programs

Career Path Opportunities

Discounts on Parks, Museums, Movie Tickets, and Attractions

AT&T Wireless Discounts

Employee Loan Assistance

Annual Flu Shots, Biometric Screenings

Paid Vacations Days

Paid Sick Days

Paid Holidays

Rental Car Discounts

Dell Member Purchase Program

UKG Wallet - Advance Pay

About Us:

People. Purpose. Passion.

These are the hallmarks of Westlake Financial Services, and have been since our inception in 1988. Westlake specializes in prime to sub-prime automotive financing, helping car dealerships do what they do best: sell cars. Our unique credit approval software (known as "The Buy Program ©") allows dealers to get an on-the-spot loan approval without waiting for callbacks, fax-backs, or rehashes. Westlake Financial Services is an Internet based, privately held finance company that specializes in the acquisition and servicing of sub-prime and non-prime automotive retail installment contracts. Headquartered in Southern California, Westlake originates indirect retail installment contracts through a network of 21,000 new and used car dealers throughout the United States. All collections and servicing are performed in-house from its central facility located in the Mid-Wilshire area of Los Angeles. Westlake's success didn't just happen overnight. It took years of hard work, cultivation, and smart intuition to get to where we are today. Not content to rest on our laurels, Westlake continues to build and refine, always keeping our dealers and customers in mind.