Tech Support Analyst (store Support Center, Lenexa, KS)

Technical Support Analyst

Ace Retail Holdings (ARH), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United States. ARH has been in operation for over a century and operates over 220 neighborhood stores located throughout the United States. Great people make ARH stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company dedicated to serving our customers and communities.

Job Title: Technical Support Analyst

General Job Summary: This helpdesk position includes general on-phone technical support of all activities involving our point of sale system; including assisting store users and technicians with daily operational and procedural issues or questions.

Essential Duties and Responsibilities:

• Provide hardware support for store personnel and repair technicians, including but not limited to: Windows XP/7/10 based register platform, register peripherals, bar code scanner, thermal printer, signature capture device, laser printers, copiers, fax, etc.
• Serve as a product expert for all components of the backroom and register software.
• Rotating on-call support including evenings, weekends and holidays.
• Provide support for Store Support Center departments.
• Build and install equipment in store locations.
• Accountable for all store related polled data.
• Perform other related duties and special projects as assigned.

Minimum Skills, Requirements and Qualifications:

• 2-4 years related IT experience (help desk experience a plus).
• Highly motivated and energetic team player who works well under pressure.
• Ability to absorb and retain information quickly and conduct research into a wide range of computing issues as required.
• Ability to present ideas in user-friendly language to non-technical staff and end users.
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills.
• Above average PC skills.
• Exceptional attention to detail.
• Windows and wireless networking experience.
• Working in or supporting in a retail environment.
• Travel as required.
• Standing, walking, lifting (up to 25lbs) and climbing.

Compensation Details: $18 - $20 per hour

Equal Opportunity Employer: Westlake Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.