Visitor Services Officer, M+ Museum

Museum Operations Manager

M+ is a museum dedicated to collecting, exhibiting, and interpreting visual art, design and architecture, moving image, and Hong Kong visual culture of the twentieth and twenty-first centuries. Located in Hong Kong's WestK, we are one of the leading museums of modern and contemporary visual culture in the world. The museum reflects our unique time and place, building on Hong Kong's historic balance of the local and the international to define a distinctive and innovative voice for Asia's twenty-first century.

This is a fixed-term contract position of 2-year with possibility for renewal subject to organizational needs and individual performance.

You will be responsible for:

• Supporting daily operations including managing service desk, ticketing admission checks, cloak room, galleries and general membership facilities;
• Managing a designated area allocated by duty manager to supervise a team of casual staff as well as volunteers, venue contractors to ensure the performance of the casual staff is up to standards in order to meet M+ services standards aligned with M+ KPIs;
• Delivering an engaging visitor experience to all exhibition attendees to the highest possible standard, ensuring a warm welcome and providing assistance and information as and when necessary;
• Handling and following up on visitor feedbacks promptly and be an agent to communicate within the building for service enhancement;
• Supporting artwork protection and ensuring visitors are following the house rules;
• Working closely with relevant parties to ensure excellent visitor experience, including safety and cleanliness, is delivered at all time;
• Supporting crowd management and control in large scale event;
• Assisting visitor services operations managers in preparing and enhancing emergency response protocols covering a wide spectrum of incidents that could possibly be happening in the museum environment;
• Ensuring the team is complying with institutional health and safety guidelines; and
• Performing any duties from time to time as reasonably as assigned by M+.

You should:

• Possess higher diploma or above in any disciplines; candidate with higher education background would be an advantage;
• Have preferably 3 years of relevant experience in customer-facing or event supports in art and culture venue or tourism / hospitality industry;
• Possess approachable personality, cheerful, proactive, customer-oriented, flexible, adaptive to change and detail-minded mindset;
• Be a good team player with the ability to multi-task in a fast-paced and dynamic environment;
• Demonstrate excellent interpersonal skills and be able to work both independently and cooperatively with others;
• Have good organizational, planning and administrative skills;
• Possess First Aid and AED qualification are an advantage;
• Be proficient in MS Office including Word, Excel and Powerpoint;
• Have excellent oral and written communication skills in English and Chinese; and
• Require working on weekend and public holiday and occasional evening works according to the duty roster assigned.

For interested parties, please submit your application with detailed CV on or before 13-10-2025. Applicants are encouraged to submit their applications as soon as possible. The review of applications will continue until post is filled.

Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep confidence of all personal data in not less than the standards applicable to us. Applicants not being invited for interview within 4 weeks from the submission date may assume their applications unsuccessful.

All related information will be kept up to 24 months and all personal data will be destroyed afterwards.