Manager, Venue Operations (M+ Museum)

M+ Building Management Coordinator

M+ is a museum dedicated to collecting, exhibiting, and interpreting visual art, design and architecture, moving image, and Hong Kong visual culture of the twentieth and twenty-first centuries. Located in Hong Kong's WestK, we are one of the leading museums of modern and contemporary visual culture in the world. The museum reflects our unique time and place, building on Hong Kong's historic balance of the local and the international to define a distinctive and innovative voice for Asia's twenty-first century.

You will be responsible for:

• Supporting senior management for M+ building management function by reporting on all related areas to ensure management is informed and capable of making timely decisions;
• Assisting in the preparation of operational procedures and guidelines;
• Coordinating between the M+ user groups and the Projects, District Facilities Services (DFS) and IT Department;
• Overseeing the management and delivery of building management services by working closely with DFS, IT Department and other relevant departments relating to mechanical, electrical and other associated systems. This includes ensuring strong planned and preventative maintenance programmes as well as soft services such as cleaning, landscaping and waste management are in place;
• Working with various departments to ensure the timely application and renewal of relevant building/facility/equipment/system related licenses.
• Working with procurement team to issue tenders in accordance with procurement policy;
• Acting as a manager-in-charge to support event operations of the museum, resolving any emergency incidents or situation related to facility/equipment/system in M+ buildings following a set of protocols;
• Performing other duties from time to time as reasonably assigned by the Authority.

You should:

• Possess a recognised university degree in business management, facilities management, hospitality management, or a related discipline;
• Have a minimum 6 years of relevant experience in hospitality sector, facilities management or other relevant industry;
• Have experience in managing sizable venues with responsibilities in building management and/or venue operations;
• Be flexible, adaptable to change, creative and well-presented;
• Be able to communicate effectively across teams and the organisation, lead and influence cross-functional departments;
• Demonstrate a positive and can-do attitude with good problem-solving skills, good analytical abilities, attentive to details, be able to multi-task and work under pressure;
• Be available to work on evenings, weekends and public holidays, according to the duty roster assigned as shift duty is required;
• Be proficient in MS Office; and
• Exhibit strong interpersonal, verbal and written communication skills in both English and Chinese, knowledge of Putonghua is an advantage.

For interested parties, please submit your application with detailed CV on or before 09-09-2025. Applicants are encouraged to submit their applications as soon as possible. The review of applications will continue until post is filled.

Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep confidence of all personal data in not less than the standards applicable to us. Applicants not being invited for interview within 4 weeks from the submission date may assume their applications unsuccessful.

All related information will be kept up to 24 months and all personal data will be destroyed afterwards.

For more information, please visit https://www.westk.hk or contact: Crystal Yu +852 22000114