Customer Services Manager, Venue Operations (performing Arts)

Job Opportunity In West Kowloon Cultural District

The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realize the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture, and entertainment.

You will be responsible for:

• Managing a frontline operation team and acting as Duty Manager during day-to-day operation, including emergency handling;
• Delivering guest experience of the highest standard and handling venue operations with frontline team members;
• Communicating and managing relationships with hirers to support their shows and events logistics planning and execution;
• Coordinating with Artistic, Technical and Productions and other teams of Performing Arts Division as well as across other departments for venue operation logistics, event planning, and execution;
• Assisting in the development and implementation of customer experience strategy;
• Assisting in the preparation of operation procedures and guidelines;
• Managing and ensuring staff efficiency of frontline operation team including the casual labor pool; and
• Performing any duties from time to time as reasonably as assigned by the Authority.

You should:

• Possess a recognized university degree in Hospitality, Tourism, Performing Arts or equivalent;
• Have 5 years of relevant experience, of which at least 3 years in a supervisory position;
• Have good knowledge of front-of-house operation;
• Possess a customer service mentality;
• Be required to work in both outdoor and indoor environment and on shift according to the duty roster assigned including weekends and public holidays; and
• Be proficient in written and spoken English and Chinese.

For interested parties, please submit your application with a detailed CV on or before 31-12-2025. Applicants are encouraged to submit their applications as soon as possible. The review of applications will continue until the post is filled.

Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep the confidence of all personal data in not less than the standards applicable to us. Applicants not being invited for interview within 4 weeks from the submission date may assume their applications unsuccessful.

All related information will be kept up to 24 months and all personal data will be destroyed afterwards.

For more information, please visit https://www.westk.hk or contact Fiona Yung +852 22002549.