Assistant Manager, Venue Operations (performing Arts)

Venue Manager

The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realize the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture and entertainment.

You will be responsible for:

• supporting the venue manager to ensure the performing arts venue is operated smoothly and up to service standard
• acting as Duty Manager in charge of day-to-day operation and emergency
• acting as PIC of performance and event of hirers and internal teams
• meeting with hirers and internal teams and providing sound recommendations in the benefits for both the Authority and the hirers for show and event operations
• managing relationship with venue hirers, event organizers and operation partners
• supporting show and event logistics planning and execution
• coordinating with internal teams, such as technical & productions, facilities management, safety and security team and other working partners for venue operation and show and event planning and execution
• monitoring the performance of frontline team members including casual labor
• assisting in the implementation of venue and event management systems and customer experience strategy
• providing administrative support to expenses consolidation, vendors sourcing and materials delivery
• performing any duties from time to time as reasonably as assigned by the Authority

You should:

• possess a recognized university degree in performing arts, hospitality, tourism or equivalent
• have 6 years of relevant experience in venue operations in performing arts venues, hospitality and/or tourism sectors, of which at least 3 years in a managerial position
• have good knowledge of front-of-house operation and event operations
• have experience in operation and development of performing arts venues
• be service-oriented with professional customer service skills and positive service attitude
• possess good analytical skills
• be proficient in written and spoken Cantonese, Putonghua and English
• be able to work in both outdoor and indoor environment
• be required to work on shift (5-day work week) according to the duty roster assigned including weekends and public holidays

For interested parties, please submit your application with detailed CV on or before following date. Applicants are encouraged to submit their applications as soon as possible. The review of applications will continue until post is filled.

Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep confidence of all personal data in not less than the standards applicable to us. Applicants not being invited for interview within 4 weeks from the submission date may assume their applications unsuccessful.

All related information will be kept up to 24 months and all personal data will be destroyed afterwards.