Senior Coordinator, Operations

Senior Coordinator, Operations – Santa Ana, Costa Rica

Would you like to play a key role in contributing to the success of WU Agent Services Department by delivering operational excellence, driving change, and contributing with documentation of processes and procedures? Join Western Union as a Senior Coordinator, Operations.

Western Union powers your pursuit.

We are looking for the responsible of providing technical support for Agents and/or Services Associates in Western Union, for the Agent Victim Fraud (AVF) department.

Role Responsibilities

• Your daily tasks will include working with Agent inquiries.
• Utilizes all available tools and analyses relevant information to identify if fraud was committed against the company.
• Performing due diligence, reviewing the agent's account activity to detect any pattern of fraud, prevent fraudulent money transfer to be paid.
• Secures the location to prevent loss by suspending the Western Union services using specific tools.
• Interviews Western Union Agents, documents fraud incidents and prepares a detailed report for Western Union partners and stakeholders.
• Educate the agent on fraud patterns and alerts
• Recommend areas of improvement on how to improve efficiency and productivity in AVF.

Role Requirements

• Student or graduate in business administration; industrial engineering or related degree is preferred.
• 6 months to 1 year of experience in compliance is a must.
• Must be fluent advanced in English and Spanish (B2+ in grammar and spelling) with excellent communication skills.
• It would be a plus to have knowledge of Excel, Power Automate, Power BI, and IA.
• We are looking for someone who is extroverted, analytical in reviewing transaction data, willing to challenge processes, independent and accountable.
• Availability to work Sunday to Thursday from 3pm to 10pm.

We make financial services accessible to humans everywhere. Join us for what's next.

Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union.

Your Costa Rica-specific benefits include:

• Asociación Solidarista
• In house company doctor services
• Transportation services options
• Referral Program award
• Employee Resource Groups (ERG) and committees to volunteer with
• Pan American Medical and Life insurance
• Cafeteria Discounts

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.