Sales Support Specialist France & Benelux

Sales Support Specialist

Are you passionate about helping others and providing world-class customer experience? Are you ready to unleash your potential in a global business that is committed to moving money for better? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it's time to join Western Union as a Sales Support Specialist.

In this role, you will be responsible for monitoring the sales activity for the France and Benelux region, as well as the internal business processes.

Role Responsibilities

Using your keen eye for detail and accuracy, identify, escalate and follow-up on the execution for the resolution of issues related to the business processes. Create reports for the management daily. Provide the Sales teams with the necessary tools and support for an optimal execution of their KPIs (from agent onboarding until termination). Provide the Sales team with some support and advice on the execution of their administrative tasks.

Role Requirements

Previous experience working preferably in a customer service environment. Proficiency in Microsoft Office, specifically in Excel – knowledge of PowerBI, Salesforce, or Sharepoint is a plus. Organization, written and verbal communication skills, and attention to detail. Ability to work individually, or collaborate with others in a global, fast-paced environment, dealing with ambiguity, making quick decisions, and managing tight timelines. Excellent attention to details and analytical skills Experience working with internal processes and doing reporting Ability to work with data and internal processes. Fluency in French and Dutch.

Benefits

Life/Medical Cover Savings Plan (PEE and PERCO) Luncheon Vouchers Bravo Recognition Program Headspace - Health and Wellness Programs

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.