Front Line Associate (johor Bahru, Malaysia)

Front Line Associate – Johor Bahru, Malaysia

Do you possess exceptional customer service skills? Do you want to join a global company that is committed to moving money for better? Join Western Union as a Front-Line Associate.

As a Front-Line Associate, you will be responsible for maintaining customer services as per company standard, generating money transfer transactions, cash register operations and loss prevention in adherence to store standards, company policies and front desk procedures.

Branch Location: Johor Bahru

Role Responsibilities

• You will be responsible for welcoming customers, providing them with guidance & help in processing their transactions.
• Ensuring that all transactions are performed in accordance with our compliance rules and you will professionally deal with customers inquiries in a timely manner.
• Cash handling and maintaining cash register operations including reports using MS Office tools.
• Work collaboratively with a supportive team to meet operational and performance targets.

Role Requirements

• 0-2 yrs of customer service experience (preferably in financial services or retail)
• Problem-solving skills.
• Minimum Qualification required – SPM.
• Open to Fresh Graduates.
• Experience in cash management.
• Good communication skills.
• Fluency in English – additional languages are a strong advantage.
• Experience in currency exchange is a plus.
• Basic work experience with MS Office tools (MS Excel, Word, Outlook)
• Can work according to the schedule and can work on weekends.

Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union.

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, solve problems together, and innovate.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation for applicants, including those with disabilities, during the recruitment process, following applicable laws.

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.