Front - Line Associate/ Cashier - sales Associate

Cashier – Sales Associate – Florence/Firenze

Are you passionate about customer service? Do you enjoy working in an international environment? Join Maccorp Italiana S.r.l., part of Western Union, a leading company in the foreign exchange sector, as a Cashier – Sales Associate at our store in Florence!

As a Front-Line Associate (FLA), you will be responsible for providing excellent customer service and managing sales of our products and services. You will work in a dynamic, multicultural environment, interacting with international clients. Schedule may include weekends and holidays.

Role Responsibilities

• Sell currency exchange and related services (money transfers, tax-free services, SIM cards, railway tickets, tours, and travel packages)
• Deliver excellent, customer-focused service
• Suggest additional products or services where appropriate
• Foster customer loyalty and satisfaction
• Handle company funds and daily reconciliation
• Comply with security and loss prevention procedures

Role Requirements

• Diploma or degree
• Fluency in Italian and English (knowledge of a third language is a plus)
• Strong communication and sales skills
• Experience in customer service, retail, or tourism is preferred
• Ability to work under pressure and solve problems proactively
• Team-oriented and flexible with work schedules

What We Offer

• Fixed-term contract with the potential to become permanent
• Regular shifts and a supportive team environment

Location

Store located in Florence, Tuscany, Italy

Schedule

Full-time role with rotating shifts, including weekends and holidays. We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status.