Senior Servicenow Solutions Technical Architect

Senior ServiceNow Solutions Technical Architect

This is a hybrid role in San Jose, CA. We are seeking a Senior ServiceNow Solutions Technical Architect to lead the enterprise architecture, design strategy, and platform governance for our ServiceNow ecosystem. This senior role is essential in shaping scalable, secure, and high-performing ServiceNow solutions that deliver real business value across IT and operational domains.

This architect will act as a hands-on leader, solution designer, and internal expert—driving best practices, guiding project delivery teams, and ensuring we continuously leverage the full potential of the ServiceNow platform without over-reliance on external vendors or ServiceNow itself.

Key Responsibilities

Architecture & Solution Design

• Lead and own architectural design of ServiceNow solutions—covering workflows, data structures, platform topology, and integration strategies.
• Define reusable solution frameworks and reference architectures across ITSM, ITOM, HRSD, and custom applications.
• Translate complex business needs into robust technical designs while aligning to platform guardrails and enterprise architecture standards.
• Drive modernization of legacy, heavily customized ServiceNow instances—leading efforts to eliminate technical debt, adopt out-of-the-box capabilities, and align to current best practices.

Platform & Product Expertise

• Maintain expert-level knowledge across the ServiceNow product suite, including platform architecture, new modules, and evolving features.
• Stay current on product releases, roadmap updates, and industry trends to proactively guide adoption of new capabilities.
• Act as an internal authority on ServiceNow configuration, development patterns, and feature usage.

Implementation Leadership

• Provide technical oversight on ServiceNow implementations and enhancements, ensuring scalable and maintainable solutions.
• Collaborate with delivery teams and implementation partners to uphold architecture quality and design intent.

Agile & Business Engagement

• Work closely with product owners and stakeholders to gather and translate business requirements into user-centric technical solutions.
• Participate in Agile planning and delivery processes, supporting backlog grooming, sprint reviews, and incremental delivery.

Integration & Performance Strategy

• Design and govern integrations using IntegrationHub, Flow Designer, and APIs for real-time and batch data exchange.
• Architect solutions that meet enterprise standards for availability, performance, and security.

AI & Innovation

• Support the evaluation and responsible adoption of new platform capabilities, including ServiceNow AI, GenAI, agent-based automation, and other intelligent features as they are released.

Why This Role Matters

This is a strategic, hands-on technical leadership role that directly impacts how we design, deliver, and govern solutions on the ServiceNow platform. As a Senior ServiceNow Solutions Technical Architect, you'll ensure the platform is modern, efficient, and aligned with business priorities—serving as the go-to expert for architecture, innovation, and platform optimization.