Client Support Specialist

Client Support Specialist

Location: CA - Westlake Village

As the Operations Support Specialist II you'll serve as a front-line contact addressing client's inquiries and resolving issues. You'll be an expert on our client facing systems and be able to effectively train and communicate with our clients about questions they may have.

• Train clients on how to use our systems, deliver loans, and understand workflow processes.
• Upload files and deliver on behalf of clients, using SFTP folders and systems.
• Collaborate with internal teams including such as Sales, Operations Account Representatives, Marketing and Lock Desk.
• Build and maintain strong, long-lasting client relationships to ensure ongoing satisfaction and loyalty.

What you'll need:

• 2+ years of related experience in Mortgage industry, Customer Service or similar field.
• Bachelor's degree in related field required.
• Entry level knowledge of residential mortgage industry in Correspondent or Retail Lending; including sales, operations, capital markets and/or other residential mortgage products and services.
• Entry level knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate experience in CRM systems (Salesforce and Encompass).
• Intermediate to advanced proficiency in MS Office (Word, Excel, Teams, PowerPoint).
• Intermediate speaking and writing communication skills.

We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.