Our service Truck Technicians travel within a 60-mile general radius to repair both tractors and trailers that need roadside assistance and make repairs to both tractors and trailers that are located at customers shipping yards or parking lots. They are responsible for the smooth operation of their service areas and maintaining their service truck, service sites, documentation, and inventory.
Service truck technicians must be knowledgeable and well-rounded enough to maintain all Werner equipment dedicated to their service area without the need of outside intervention. Technicians must be capable of working independently and are responsible for the day-to-day operation of their service area. The goal of these operations is to minimize the need for OTR or 3rd party repairs as much as possible to reduce overall maintenance costs and equipment downtime.
Repair trucks and trailers to include:
Tech must be able to coordinate with the following through phone, email, and other means to ensure the smooth operation of their service areas:
As part of this position the service truck techs act as their own service writers by creating and completing repair orders using the service truck systems for each repair they complete. Using these systems, they will bill both their parts and labor as well as complete Federal/Werner inspection forms. They also assist in scheduling repairs/inspections along with Werner onsite staff and/or drivers.
Service truck technicians are required to maintain their service truck. This includes:
Service truck technicians are also required to maintain their sites inventory. This includes:
Service truck technicians are also required to meet monthly maintenance cost savings goals put in place by management. Technicians must stay on task and work in an efficient manner to achieve the goals set each month.
The main purpose of this position is to minimize the need for OTR or 3rd party repairs as much as possible to reduce overall maintenance costs and equipment downtime by completing any needed repairs in the tech's service area in a timely manner. This has been proven to drastically reduce both as well as creating a much better relationship between Werner and our dedicated customers. Due to the nature of the essential job functions of this role, this is a safety sensitive position.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum of 2 years truck and trailer/ job specific repair experience
Minimum of 2 years experience mounting/dismounting tractor trailer tires
Ability to read and write
Basic computer knowledge and data entry experience
Valid drivers license and good driving record
Ability to pass the Human Performance Evaluation physical