Service Support Officer

Service Support Officer

Wellways is committed to reconciliation, lived experience, and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability, and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we'd love to hear from you.

Permanent full time opportunity to join the Mental Health and Wellbeing Local.

Create a welcoming and supportive environment for participants, carers, families, and team members.

Manage day-to-day administration and coordination to ensure smooth service operations.

About the opportunity:

The Mental Health and Wellbeing Local is a welcoming, inclusive, and community-based service supporting people to connect with the care they need, in a way that works for them.

As our Service Support Officer, you'll play a key role in creating a safe and supportive environment for everyone who visits – whether it's participants, carers, families, or service partners.

You'll be the friendly face as community members visit the service and the calm voice on the phone, helping people feel respected and at ease from the moment they reach out. You'll also support the day-to-day running of the service; keeping things organized and well-coordinated so that, together, the team are better equipped to focus on delivering person-centered care.

About you:

You're someone who leads with empathy, warmth, and respect. Whether you're welcoming someone in person or helping over the phone, you know how to create a calm and respectful space – especially for people who may be reaching out during a vulnerable time.

You're organized, flexible, and confident managing a range of tasks while keeping people at the center of your work. You work well both independently and as part of a team, and you're the kind of person who notices the small things that help others feel supported.

To be successful in this role, you will bring:

• Relevant qualifications or commensurate experience in an administration/data entry support role, ideally in a similar industry.
• Experience in a participant focused or customer facing role
• Ability to provide a warm, welcoming, and empathic experience for participants
• Right to Work within Australia
• Satisfactory National Police Check, Working with Children Check, and NDIS Worker Screening Check, or willingness to undertake
• NDIS Worker Orientation Module

About the service:

Wellways, together with APMHA Healthcare and GV Health, delivers the Mental Health and Wellbeing Local across Greater Shepparton, Strathbogie, and Moira. This service is shaped around the unique needs of people in our community and is available whenever and wherever support is needed. Lived experience, inclusivity, and genuine collaboration are at the heart of everything we do.

The Mental Health and Wellbeing Local is free, voluntary, and easy to access, with no referral needed. With a "no wrong door" approach and a focus on choice and connection, these safe and welcoming spaces make it easier for people to get the support they need – close to home, family, and community.

What we will offer you…

• A purpose driven culture where people can thrive, everyone is respected, and differences are valued
• An equitable, diverse, and socially inclusive work environment
• Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
• Meal and Entertainment allowance via salary packaging up to $2,650 per annum
• Receive 17.5% leave loading every time you take annual leave
• Paid parental leave after 12 months of ongoing employment
• Access for you and your family to our Employee Assistance Program

For a confidential discussion about this opportunity, we encourage you to contact Rob McAdam at 0492 125 089.

Wellways is committed to the safeguarding of children and vulnerable people. Successful applicants must undergo a comprehensive screening process prior to their commencement.