Data And Applications Support Analyst

Data & Application Support Analyst

Wellways is committed to reconciliation, lived experience, and inclusivity. We strongly encourage people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability, and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we'd love to hear from you.

If you'd like to know more about our reconciliation commitment, click here Reconciliation | Wellways

Manage Records and Data

• Manage records and data with accuracy, ensuring compliance and supporting informed decision-making
• Work closely with stakeholders to translate needs into efficient technical solutions, analysis, and reporting
• Permanent full time opportunity with access to not-for profit salary packaging benefits & annual leave loading

About the opportunity As our Data & Application Support Analyst, you'll play a key role in the effective management of participant and carer records and data, ensuring accuracy, compliance, and accessibility. You'll work closely with stakeholders across the organisation to understand their data, reporting, and application needs, providing practical solutions and clear documentation. Your work will support compliance with reporting requirements, contribute to continuous quality improvement, and help our teams make informed, timely decisions. From resolving Level 3 application issues to supporting reporting and analytics, you'll be part of a collaborative team focused on making our systems reliable, efficient, and fit for purpose.

Please click here to download a copy of the position description to see further details relating to this role.

About you You bring a thoughtful, solutions-focused approach to your work and value collaboration at every step. You listen carefully, ask the right questions, and work with others to find the most effective way forward. You take pride in accuracy and consistency, are comfortable working through complex technical issues, and adapt well when priorities shift. You help build team capability by sharing your expertise and contribute to a positive and respectful team environment. If you're looking for a role where your technical expertise directly supports better outcomes for people and communities, we look forward to hearing from you!

• Relevant tertiary qualification in service performance and outcome reporting and evaluation or equivalent experience (Bachelor or Masters in Computer Science or Information Technology preferred)
• 2 – 3 years demonstrated experience working with CRM Configurations, Information Systems, Databases and Business Intelligence.
• NDIS Workers Orientation module certificate – free online course
• Satisfactory National Police Check, Working with Children Check and NDIS Worker Screening Check, or willingness to undertake
• Satisfactory Queensland Child Safety and Personal History Screening Check (LCS2), or willingness to undertake
• Available to participate in out of hours' activities as required to ensure delivery of key role outcomes
• Prior experience working within the Education, Mental Health or Community Services organisation (preferred)

About Us Wellways connects people, strengthens families, and transforms communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing. A leading for purpose mental health and disability support organisation operating nationally, our services span mental health, disability and community care and reach more than 7,000 people each year!

Working with a diverse range of people, Wellways creates an inclusive community where everyone can imagine and achieve their hopes and potential.

What we offer

• A purpose driven culture where people can thrive, everyone is respected, and differences are valued
• An equitable, diverse, and socially inclusive work environment
• Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
• Meal and Entertainment allowance via salary packaging up to $2,650 per annum
• Receive 17.5% leave loading every time you take annual leave
• Paid parental leave after 12 months of ongoing employment
• Access for you and your family to our Employee Assistance Program

For a confidential discussion about the role, we encourage you to contact Abdul Haseeb, Analytics and Applications Manager at ahaseeb@wellways.org or 0450 131 164.

Wellways is committed to the safeguarding of children and vulnerable people. Successful applicants must undergo a comprehensive screening process prior to their commencement.