Carer Support Planner AM

Carer Gateway Program Facilitator

Utilise your amazing communication skills by facilitating the intake, assessment and planning services for carers accessing support provided by the Carer Gateway within Queensland. The objective of the role is to work with carers over the phone to access information, support and referrals relevant to their caring role.

With the support of the Program Manager you will endeavour to support carers with a high level of customer service ensuring carers are listened to with patience and non-judgement. You will work with carers to establish and implement agreed action plans whilst creating an environment which Carers will find welcoming, real and inclusive.

Wellways Australia is the first point of contact for all Australian Government Carer Gateway funded services across Queensland, aiming to help Carers access practical information and advice and connect with services in their local area.

Carer supports and services will be delivered using a network of local Carer Gateway regional service providers.

About Us: Wellways connects people, strengthens families, and transforms communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing. A leading for purpose mental health and disability support organisation operating nationally, our services span mental health, disability and community care and reach more than 7000 people each year!

Working with a diverse range of people, Wellways creates an inclusive community where everyone can imagine and achieve their hopes and potential.

Pre-employment compliance requirements include:

• Qualifications and/or experience working in community services, allied health or carer/family peer positions
• Highly desirable if you can speak Arabic or Vietnamese
• Appropriate IT skills
• Satisfactory National Police Records Check (within the last 12 months)
• Working with Children's Check/Blue Card
• NDIS Worker Screening Check
• Right to Work within Australia
• NDIS Workers Orientation Module Certificate – free online course
• Available to participate in out of hours activities as required to undertake the requirements of the role

What we will offer you…

• A purpose driven culture where people can thrive, everyone is respected, and differences are valued
• An equitable, diverse, and socially inclusive work environment
• Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
• Meal and Entertainment allowance via salary packaging up to $2,650 per annum
• Receive 17.5% leave loading every time you take annual leave
• Paid parental leave after 12 months of ongoing employment
• Access for you and your family to our Employee Assistance Program

Wellways is committed to the safeguarding of children and vulnerable people. Successful applicants must undergo a comprehensive screening process prior to their commencement.