IT Support Analyst - Onsite London

IT Support Analyst - Onsite London

At Welltower, we're transforming how the world thinks about senior living and wellness-focused real estate. As a global leader in residential wellness and healthcare infrastructure, we create vibrant, purpose-driven communities where housing, healthcare, and hospitality converge. Our culture is fast-paced, collaborative, and endlessly ambitious—guided by our mantra: The only easy day was yesterday.

We're looking for bold, independent thinkers who thrive on challenge, embrace complexity, and are driven to deliver long-term value. Every team member is empowered to think like an owner, innovate fearlessly, and lead from where they stand. If you're passionate about outcomes and inspired by the opportunity to shape the future of healthcare infrastructure, we want you on our best-in-class team.

About The Role

We are looking for a highly motivated, enthusiastic, and energetic candidate to join a high-performing IT team in our London, UK office. The ideal candidate will be an independent learner and a go-getter with excellent customer service skills. This is a hands-on position that requires technical skills that are necessary to troubleshoot, support, and administer a wide range of technologies used within the company. The IT Support Analyst will work closely with the rest of the Technology and Infrastructure team, reporting to Manager, Information Technology.

Key Responsibilities

Provide prompt and effective Tier 1 and Tier 2 technical support to employees and executives via phone, email, and in-person interactions.

Utilize the Jira Service Management ticketing system to track, manage, and resolve support requests, ensuring timely updates and communication with end-users.

Diagnose and resolve hardware, software, and network issues efficiently to minimize downtime.

Maintain a high level of professionalism and deliver exceptional customer service in all interactions.

Communicate complex technical information clearly and effectively to both technical and non-technical audiences.

Build positive relationships with end-users by demonstrating patience, empathy, and a customer-focused attitude.

Identify recurring issues and implement solutions to prevent future occurrences.

Participate in continuous improvement initiatives to enhance IT support services and processes.

Stay current with emerging technologies and industry best practices to proactively recommend improvements.

Manage and administer Active Directory, Group Policy, Office 365, and Exchange Online.

Configure and manage endpoints using desktop and mobile device management tools.

Assist with patch management and endpoint security measures.

Collaborate on IT projects, contributing ideas and expertise to support successful implementation.

Assist in the deployment of new technologies, including research, testing, documentation, and training.

Take full ownership of assigned tasks and see them through to completion with minimal supervision.

Ensure compliance with company IT policies, security protocols, and best practices.

Demonstrate reliability and accountability in all aspects of work.

Perform all other duties as assigned

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Travel

Some out-of-area and overnight travel will be required.

Minimum Requirements

Education: Bachelor's degree in information technology, Computer Science, or a related field preferred; equivalent work experience will be considered.

Experience: Minimum of 3-5 years of IT support experience in a corporate environment. Proven experience supporting C-level executives and handling sensitive information with discretion. The ideal candidate will have experience with the following technologies:

Jira Service Management Ticketing System

Windows 10 and 11 operating systems

Hardware support for laptops, desktops, printers, and peripherals

Mobile Device Management (MDM) for iOS devices (iPhones and iPads)

Microsoft Office 365 services, including OneDrive for Business and Exchange Online

Okta Single Sign-On (SSO) and identity management solutions

Active Directory and Group Policy administration

Remote access technologies such as Zscaler VPN

Video conferencing platforms (Zoom Rooms, Microsoft Teams)

Email security and filtering solutions like Mimecast or similar services.

Operating system imaging and deployment tools

Preferred Certifications:

CompTIA A+, Network+, Security+

Microsoft 365 Certified: Modern Desktop Administrator Associate

Microsoft Certified: Azure Fundamentals

ITIL Foundation Certification

Employment is contingent upon the successful completion of a background check and verification of employment, education, and other credentials relevant to the position.

What We Offer

Competitive Base Salary + Annual Bonus

Generous Paid Time Off and Holidays

Employee Stock Purchase Program – purchase shares at a 15% discount

Pension Scheme + Profit Sharing Program

Tuition Assistance Program

Comprehensive and progressive Medical/Dental/Vision options

Professional Growth

And much more!

About Welltower

Welltower® Inc. (NYSE: WELL) an S&P 500 company, is the world's preeminent residential wellness and healthcare infrastructure company. Our portfolio of 1,500+ Seniors and Wellness Housing communities is positioned at the intersection of housing, healthcare, and hospitality, creating vibrant communities for mature renters and older adults in the United States, United Kingdom, and Canada. We also seek to support physicians in our Outpatient Medical buildings with the critical infrastructure needed to deliver quality care.

Our real estate portfolio is unmatched, located in highly attractive micro-markets with stunning built environments. Yet, we are an unusual real estate organization as we view ourselves as a product company in a real estate wrapper driven by relationships and unconventional culture.

Through our disciplined approach to capital allocation powered by our data science platform and superior operating results driven by the Welltower Business System, we aspire to deliver long-term compounding of per share growth and returns for our existing investors – our North Star.

Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet