Sup PAS Pre - service Operations SP SG WG - Remote Eligible

Patient Access Services (PAS) PreService Operations (PSO) Supervisor

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

The Patient Access Services (PAS) PreService Operations (PSO) Supervisor position reports directly to the PAS Manager or Director of PreService Operations. Key responsibilities of the role include leading the daily operations of their assigned areas, including ensuring appropriate staffing, assisting with problem solving and customer service issues, and ensuring policies and procedures are being followed. Assists the PSO Manager and/or Director with other duties as required to help ensure the efficiency of the department. The position assists the PAS Manager and/or Director with monitoring, maintaining, and evaluating key performance indicators (including quality, collections, productivity, and patient satisfaction), and developing and implementing action plans for optimum performance. The Supervisor must be flexible with work hours to meet department and management needs, including 24/7 coverage as appropriate, and work well with other team members to ensure all areas are staffed appropriate to volumes. The PAS Supervisor will often serve in a front-line position, covering open shifts as appropriate. As a member of the PAS Leadership team, demonstrates professionalism, effective communication skills and active listening skills.

Core Responsibilities and Essential Functions:

• Leadership, Planning, and Budget/Financial
• Quality/Safety
• Collaboration, Customer Service, and Partnership
• General

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.

Required Minimum Education:

• GED General or High School Diploma General-Preferred
• Bachelors Other-Preferred

Required Minimum License(s) and Certification(s):

• CHAA - Cert Healthcare Access Assoc or CPAR - Certified Patient Account Rep or CRCR - Certified Revenue Cycle Rep

Additional License(s) and Certification(s):

Required Minimum Experience:

Minimum 2 years in healthcare Revenue Cycle Required and Bachelors degree or higher may substitute for experience Required and Epic experience Preferred

Required Minimum Skills:

Computer/data entry experience. Ability to communicate with various members of the healthcare team. Effective communication skills (both written and verbal), attention to detail, self-directed and a positive attitude are essential. Effective problem solving and critical thinking skills. Working knowledge of patient registration systems and intermediate Microsoft Office Suite are preferred. High attention to detail, self-directed and a positive attitude are essential. Effective problem solving and critical thinking skills. Typing or data entry competency of at least 40 words/minute. Cash handling and balancing. Demonstrated professionalism, effective communication skills and active listening skills.