Patient Outreach Services Specialist - (phlebotomist) Marietta

Patient Outreach Services Specialist-Northwest Women's Care

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift: Day (United States of America)

Core Responsibilities and Essential Functions:

Perform Patient Registrations

• Check all lab orders for accuracy in accordance to national patient safety goal.
• Accurately registers patient in Epic.
• Verify all expected date.
• Verify accurate test information is captured in multiple registration systems.
• Verify that insurance is current, correct and verified in the registration system.
• Scan all patient information in the Epic system.
• Order test(s) in computer system and follows special procedures for test reporting requirements.
• Verify test reports/results are sent to appropriate personnel.
• Verify activity is recorded and performs monthly audit reports of all registrations for non-WellStar labs.
• Verify all STATs are sent to laboratory within time guidelines.
• Print ABN (if required), present to patient provide verbal explanation and obtain signature.
• Collect payments for SP3 (Time of Service patients) for all approved lab test.

Phlebotomy / Specimen Collection/Specimen Processing

• Properly identify the patient by following the WellStar Patient Care Safety policies.
• Properly perform venipunctures procedures on patients of all ages.
• Follow Laboratory policies regarding hard stick situations.
• Properly process all specimens according to established specimen requirements.
• Package all specimens according to DOT guideline and prepare for courier pick-up.
• Collection and proper processing of all testing kits.
• Use proper hand hygiene in accordance to patient safety goals.

Customer Service Support

• Assisting Physicians/Office staff with ordering labs in Epic correctly.
• Notifying physicians, or designee, immediately of critical lab results as requested.
• If necessary, reprint any laboratory reports.
• Assisting physician with any research and issue resolution.
• Assisting physician office staff and patients in resolving all laboratory billing issues.
• Making all follow-up phone calls to patients if re-collection of specimens is necessary.
• Assists physicians and office staff in determining appropriate selection of diagnostic lab tests or test panels.
• Serves as liaison between the office manager and supervisors on location concerns/issues.
• Assists with patient questions and concerns. Escalates any issues appropriately that may arise outside of the Leads scope.
• Fax lab results to Physicians as requested.
• Maintain organized records and documents on site for three (3) months.

Regulatory Agency’s Quality Assurance Requirements

• Perform all daily QA checks on equipment.
• Perform quarterly safety inspections and prepare report of findings for tracking.
• Perform quarterly Chemical Inventory inspections and prepare report of findings to safety officer.
• Complete monthly workload tallies.
• Complete all annual personnel requirements.
• Must remain current on information regarding all CLIA and CAP requirements.
• Attendance at all mandatory staff meetings.

Performs other duties as assigned. Complies with all WellStar Health System policies, standards of work, and code of conduct.

Required Minimum Education:

High School Diploma General or GED Required

Required Minimum License(s) and Certification(s):

• Basic Life Support or BLS - Instructor

Required Minimum Experience:

Minimum 1 year of previous computer registration skills completed WellStar Lab Outreach externship Preferred Minimum 1 year of Customer Service experience preferred and/or completed WellStar Lab Outreach externship Preferred Minimum 1 year of previous phlebotomy and specimen processing experience preferred and/or completed WellStar Lab Outreach externship Preferred

Required Minimum Skills:

Requires excellent Customer Service skills excellent verbal and written communication skills requires efficient and accurate computer skills must be able to work and maintain professional demeanor under stressful conditions requires efficient multi-tasking and organizational skills must be able to gracefully maintain composure in difficult situations

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.