FT Patient Outreach Services Specialist

Patient Outreach Services Specialist

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Wellstar Douglas in Douglasville, Georgia is seeking a FT Patient Outreach Services Specialist. The Patient Outreach Services Specialist is under the supervision of the Outreach Supervisor or designee, performs technical and non-technical duties within the WellStar Laboratory Outreach specimen collection locations. Duties included, but not limited to, WellStar EPIC system patient registration; WellStar EPIC system insurance and ICD-10 data entry; WellStar EPIC system laboratory test order entry; Quest Laboratory and Lab Corp systems patient registration; Quest Laboratory and Lab Corp systems insurance and ICD-10 data entry; Quest Laboratory and Lab Corp systems test order entry; resolving all customer service problems and issues at assigned in-office phlebotomy and patient service center locations; properly preparing and packing specimens for transport to analyzing laboratory; properly and accurately performing phlebotomy specimen collection; performing Quality Assurance and maintenance checks on all equipment in accordance to CLIA and CAP guidelines; and all other duties as assigned.

Core Responsibilities and Essential Functions:

• Perform Patient Registrations
• Customer Service Support
• Regulatory Agency Quality Assurance Requirements
• Phlebotomy / Specimen Collection/Specimen Processing

Required Minimum Education:

• High School Diploma Required or GED General Required

Required Minimum License(s) and Certification(s):

• Basic Life Support (BLS) through American Heart Association (AHA) Required

Required Minimum Experience:

• Minimum 1 year of previous computer registration skills completed WellStar Lab Outreach externship
• Minimum 1 year of Customer Service experience preferred and/or completed WellStar Lab Outreach externship
• Minimum 1 year of previous phlebotomy and specimen processing experience preferred and/or completed WellStar Lab Outreach externship

Required Minimum Skills:

• Requires excellent Customer Service skills
• Excellent verbal and written communication skills
• Requires efficient and accurate computer skills
• Must be able to work and maintain professional demeanor under stressful conditions
• Requires efficient multi-tasking and organizational skills
• Must be able to gracefully maintain composure in difficult situations

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.