Systems Operations Senior Manager

Senior Systems Operations Manager

Wells Fargo is seeking an experienced and strategic Senior Systems Operations Manager to lead our platform support and Site Reliability Engineering (SRE) transformation initiatives for our large-scale global payments and international banking systems. The ideal candidate will possess a deep understanding of systems operations, platform reliability, and technological transformation in the financial services sector. This role is critical to ensuring the availability, scalability, and resilience of our mission-critical financial platforms serving clients across multiple regions.

In this role, you will:

• Manage and develop teams of analysts, associates, and less experienced managers in roles that provide technical services and support for the relevant supported systems
• Engage and influence stakeholders, internal partners, and peers in order to engineer projects, identify new products and solutions, and research solutions for existing systems
• Identify and recommend opportunities for administration and maintenance of the remote monitoring and management system, as well as the periodic system review
• Perform network assessments, security audits, and system enhancement consultations
• Determine appropriate strategy and actions of Systems Operations team to meet moderate to high risk deliverables
• Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area
• Provide implementation support for key risk initiatives
• Collaborate with and influence all levels of professionals, analysts, or associates
• Ensure the Systems Operations team communicates with customers to keep them informed of incident progress, and notify them of impending changes or agreed outages
• Manage allocation of people and financial resources for Systems Operations
• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

• 7+ years of Systems Engineering and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of management or leadership experience

Desired Qualifications:

• 10+ years of experience in systems operations, platform engineering, or SRE roles, with at least 5 years in a leadership capacity.
• Strong background in high-availability, large-scale financial systems, preferably in payments or international banking.
• 5+ years of in-depth knowledge of Oracle Financial banking products such as Oracle Banking Liquidity Management (OBLM), Oracle Banking Payments Management (OBPM), and Oracle Flexcube Universal Banking System
• Proven track record of leading SRE transformations and implementing automation, monitoring, and incident management frameworks.
• Deep understanding of ITIL, DevOps, and SRE principles, with hands-on experience in cloud and/or on-premises environments.
• Excellent leadership, communication, and stakeholder management skills across diverse and distributed teams.
• Experience with modern monitoring, alerting, and observability tools (e.g., Prometheus, Grafana, Splunk, Datadog).
• Ability to work under pressure in a fast-paced, global environment.

Job Expectations:

• Role requires providing application support outside of standard business hours, including evenings, weekends, and holidays, as needed to support international business operations. This includes participating in on-call rotations, responding to critical incidents, and ensuring the stability and availability of supported applications across global time zones.
• Ability to work on-site at approved location listed
• This position is not eligible for Visa sponsorship
• Relocation assistance is not available for this position

Pay Range

$159,000.00 - $254,000.00

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement