Systems Operations Manager – Data Platforms & Pipelines

Mid Level Leader For Enterprise Systems Operations

Wells Fargo is seeking a leader to oversee enterprise Systems Operations supporting large-scale data platforms and pipelines.

We are looking for a mid level candidate who would be responsible for ensuring operational excellence, system reliability, and 24x7 global support for business-critical data services.

This is a hybrid position and in the office three days a week.

In This Role, You Will:

• Lead and oversee day-to-day operations of enterprise systems and infrastructure supporting large-scale data pipelines and applications
• Ensure high availability, performance, and reliability of platforms, meeting established service levels for downstream applications, users, and reporting systems
• Enforce Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), including adherence to data protection and data loss prevention standards
• Direct incident management, root cause analysis, and post-incident remediation to continuously improve system stability and operational maturity
• Make strategic decisions related to operating systems, application software, and systems management tools to meet business and technology objectives
• Manage and mentor a team of mid- to senior-level Systems Operations analysts and engineers
• Foster a culture of ownership, accountability, and operational excellence across geographically distributed teams
• Partner closely with India-based support teams to deliver effective 24x7 global coverage
• Oversee workforce planning, workload allocation, and performance management across a blended team of full-time employees and contractors
• Manage financial and people resources, including vendor and contractor oversight
• Support talent development through coaching, succession planning, and hiring of high-performing operational talent
• Engage with business stakeholders, engineering, architecture, infrastructure, platform teams, and external vendors
• Provide clear and transparent communication regarding system health, incidents, risks, and remediation plans
• Serve as an escalation point for operational issues impacting business-critical systems
• Drive adoption of Site Reliability Engineering (SRE) principles to improve reliability, scalability, and risk management
• Lead automation-first initiatives to reduce manual effort, improve consistency, and accelerate incident response
• Advance observability through effective monitoring, logging, metrics, and alerting to enable faster detection and root cause analysis
• Support operational readiness for modernization, migration, and cloud transformation initiatives planned for 2026 and beyond
• Develop, interpret, and enforce operational policies, procedures, and standards
• Ensure compliance with enterprise security, regulatory, resilience, and risk management requirements
• Maintain comprehensive runbooks, operational documentation, and knowledge repositories to support global continuity and consistency

Required Qualifications

• 5+ years of Systems Engineering and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education
• 2+ years of leadership experience
• Experience with these key skills: Spark, OCP, DevOps CI/CD

Desired Qualifications

• Experience supporting enterprise ETL and data pipeline platforms
• Proficient in building, maintaining, and enhancing Spark-based data pipeline frameworks
• Demonstrated leadership operating platforms, pipelines, and self-service tooling in 24x7 global support models
• Strong background in incident management, automation, and operational transformation
• Strong knowledge of DevSecOps practices, including secure CI/CD pipelines, automated testing, and integrated security controls
• Hands-on understanding of Kubernetes operations, container orchestration concepts, and cloud-native deployment patterns
• Experience with Scala and big data technologies

Posting End Date:

26 Apr 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

• Third-Party recordings are prohibited unless authorized by Wells Fargo.
• Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.