Systems Operations Engineer

Systems Operations Engineer

Wells Fargo is seeking a Systems Operations Engineer. In this role, you will:

• Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services
• Identify opportunity for process improvements within technical support strategies and plans
• Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables
• Present recommendations for resolving complex technical queries
• Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards
• Work as an internal consultant regarding use of tools and processes
• Provide information related to supported system area to functional colleagues, internal partners and stakeholders, including internal customers

Required Qualifications:

• 2+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 2+ years of experience in Production / Application support teams (including troubleshooting application issues / installations / deployments / configurations)
• 2+ years of experience in Change/problem/incident management experience
• For Windows environments – experience in IIS, SQL Server Administration, Windows administration, Windows PowerShell scripting
• 2+ years of experience in Linux environments - experience in Unix Scripting
• Experience with scheduling tools such as Autosys
• Experience with app or web servers such as Apache, Tomcat, WebLogic, WebSphere, JBOSS (and/or combination of these)
• Experience with databases such as Oracle, SQL Server, NoSQL (and/or combination of these)
• DevOps tools/experience - Github, Jenkins, Azure DevOps, Ansible
• Experience with SRE, Application, System and Database monitoring tools such as ITRS, AppDynamics, Splunk, Netcool, Elk and Basemon
• SSL Certificate management experience
• Knowledge of ticket tracking tools such as ServiceNow, Jira
• ITRS - (Mandatorily should have used it, Preferable if candidate has worked on its setup)
• AppDynamics – (Mandatorily should have used it, Preferable if candidate has worked on its setup)
• SPLUNK - (Mandatorily should have used it, Preferable if candidate has worked on its setup)
• Grafana - (Mandatorily should have used it, Preferable if candidate has worked on its setup)
• Service Now
• Autosys/Control-M - (Mandatorily should have used it, Preferable if candidate has worked on its setup)
• JIRA/Confluence
• Shift timings - 5:30 AM to 2:30 PM; 1:30PM to 10:30 PM

Job Expectations:

• Basic Understanding of Windows and Unix Server Operating systems.
• Understanding of Client-Server Technologies
• Understanding of Network components.
• Should have good communication skills. (English both Verbal and Written)
• Have understanding of Incident Management
• Should be able to assess the impact of Incident
• Classify the Incident severity
• Run Incident bridge
• Engage appropriate support teams and work collaboratively towards resolution
• Manage communications to stakeholders and senior management
• Manage Root Cause analysis.
• Change Management
• Problem Management.
• Event Management
• Knowledge management
• Create and maintain Run books
• Review and Tag Knowledge articles with alerting/monitoring systems.
• Manage application build and configuration documentation.
• Maintain KB in ServiceNow and Confluence
• For experienced resources look if they have understanding of L1/2/3 kind of setup.
• Flexible to work in shifts.
• Understands importance of BCP (Business Continuity Plan) and have done DR exercises and be able to write and maintain DR Plans.

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.