Systems Operations Engineer

Systems Operations Engineer

Wells Fargo is seeking a Systems Operations Engineer.

In this role, you will:

1. Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services.
2. Identify opportunity for process improvements within technical support strategies and plans.
3. Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables.
4. Present recommendations for resolving complex technical queries.
5. Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards.
6. Work as an internal consultant regarding use of tools and processes.
7. Provide information related to supported system area to functional colleagues, internal partners and stakeholders, including internal customers.

Required Qualifications:

• 2+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Provides support for moderately complex technical OS and Hardware Support and Maintenance Activities.
• Prior experience of handling production support, handling Linux systems is a must.
• Good understanding of writing Ansible playbooks to simply day to day systems administration work.
• Develop observability dashboard like Grafana, Splunk & ServiceNow.
• Troubleshoots network, hardware and software issues using pre-defined guidelines.
• Knowledge on Infrastructure and Remote Administration of various Infrastructure Devices
• Familiar with ticketing and Monitoring tools and Acknowledging the Alerts in time.
• Familiar with Different Components of Infrastructure like Routers, Switches, Servers, SAN and NAS Devices.
• Familiar with Infrastructure Service Management Processes (Incident/Change/Problem Management).
• Knowledge or Certification in any of the OS Platform
• Able to extract the configuration information and Use basic diagnostic tools with Guidance for troubleshooting.
• Ability to Communicate and Co-ordinate with multiple support teams and business communications.
• Ability to make quick and accurate decisions, including the appropriate escalation of critical issues.

Job Expectations:

• Understand Process and Environments working closely with other senior team members.
• Develop Skills in Specific domain with help of self paced, Instructor led training and mentoring from team members.
• Technical Support and Working Experience in any of Infrastructure Domain.
• Support Knowledge with effective communication Skills.
• Certification or Knowledge on Redhat Linux.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.