Systems Operations Engineer

Systems Operations Engineer

Wells Fargo is seeking a Systems Operations Engineer.

In this role, you will:

• Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services
• Identify opportunity for process improvements within technical support strategies and plans
• Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables
• Present recommendations for resolving complex technical queries
• Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards
• Work as an internal consultant regarding use of tools and processes
• Provide information related to supported system area to functional colleagues, internal partners and stakeholders, including internal customers

Required Qualifications:

• 2+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Monitoring and Observability Engineer
  • Experience: 2+ years of hands-on experience in monitoring and observability tools across enterprise-scale environments.
  • Monitoring Tools Expertise: Proven experience in implementing, configuring, and maintaining the following tools:
  • AppDynamics
  • ThousandEyes
  • Splunk
  • Grafana
  • Prometheus
  • Elastic Stack (ELK)
  • Scripting and Automation:
  • Strong scripting skills in Python or Shell for automation, data parsing, and custom integrations.
  • Experience developing monitoring scripts, alerting logic, and automation workflows.
  • Database and Querying Skills:
  • Solid understanding of SQL with the ability to write complex queries for data analysis and reporting.
  • Soft Skills:
  • Strong analytical and problem-solving abilities.
  • Excellent communication and collaboration skills.
  • Ability to work independently and in cross-functional teams.

Job Expectations:

• As a Monitoring and Observability Engineer, you will be expected to:
  • Collaborate with Vertical Application Support Teams: Partner with application owners and support teams to understand system architecture, performance baselines, and critical business transactions.
  • Act as a bridge between infrastructure monitoring and application-level observability.
  • Enhance Observability Frameworks: Design and implement end-to-end observability solutions tailored to specific application needs.
  • Ensure comprehensive coverage across metrics, logs, traces, and synthetic monitoring.
  • Tool Integration and Optimization: Integrate observability tools (e.g., AppDynamics, ThousandEyes, Splunk, Grafana, Prometheus, Elastic) into application environments.
  • Optimize dashboards, alerts, and reports to provide actionable insights.
  • Automation and Scripting: Develop automation scripts using Python or Shell to streamline monitoring setup, data collection, and alerting mechanisms.
  • Maintain reusable scripts and templates for rapid deployment across environments.
  • SQL and Data Analysis: Use SQL to extract, analyze, and correlate data from monitoring platforms and application databases.
  • Support root cause analysis and performance tuning through data-driven insights.
  • Incident Response and Continuous Improvement: Participate in incident triage and post-mortem analysis to identify observability gaps.
  • Continuously refine monitoring strategies based on feedback and evolving application landscapes.
  • Documentation and Knowledge Sharing: Maintain clear documentation of observability configurations, standards, and best practices.
  • Conduct knowledge-sharing sessions with support teams to promote observability maturity.