Service Transition And Change Assurance Specialist

Service Transition And Change Assurance Specialist

Wells Fargo is seeking a Service Transition And Change Assurance Specialist to join the Global Payments & Liquidity Technology (GPLT) platform team. This team is responsible for ensuring smooth and controlled transitions of applications and infrastructure across the payments estate, with a focus on production readiness, non-functional requirements, and robust change control.

The team has two key focus areas:

• Change Assurance – ensuring BAU changes are safe, well-controlled, and disruption-free through robust ITIL governance
• Service Transition – managing the onboarding of new and modified services into production via structured readiness and service acceptance criteria

This role will suit someone with strong ITSM knowledge, a controls mindset, and a passion for improving how change is managed in high-stakes, regulated environments. You'll partner closely with application teams, platform engineering, service management and production leads.

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• ITIL Foundation V3/V4

Desired Qualifications:

• Strong working knowledge of the ITIL change lifecycle
• Experience reviewing technology changes for readiness and risk
• Exposure to Permit-to-Operate or service transition gates
• Familiarity with ServiceNow or similar ITSM platforms
• Understanding of production operations or SRE/DevOps contexts
• PRINCE 2/ PMP

Job Expectations:

• Ability to work nights, weekends, and/or holidays as needed or assigned
• Ability to work in a Hybrid working model
• Relocation assistance is not available for this position
• Visa Sponsorship not available for this role

Pay Range: $41.83 - $80.77

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.