Senior Systems Operations Engineer

Senior Systems Operations Engineer

About this role:

Wells Fargo is seeking a Senior Systems Operations Engineer. In this role, you will:

Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area

Contribute in increasing system efficiencies and lowering the human intervention time on related tasks

Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability

Work with vendors and other technical personnel for problem resolution

Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards

Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Own and manage 24x7 production operations for mission-critical platforms ensuring high availability, reliability, and performance.
• Provide operational support for Databases (Oracle/MySQL/PostgreSQL/NoSQL) including performance tuning, backup, recovery, and troubleshooting.
• Support and maintain Big Data platforms including Hadoop ecosystem components (HDFS, YARN, Hive, Spark, Kafka).
• Implement and follow SRE best practices such as SLIs, SLOs, SLAs, error budgets, and incident management.
• Design, develop, and maintain automation solutions to reduce manual efforts using scripting and orchestration tools (Python, Shell, Ansible, etc.).
• Manage and schedule workloads using AutoSys, ensuring reliability and adherence to business SLAs.
• Configure and monitor systems using Observability and Monitoring tools (Grafana, Prometheus, Splunk, ELK, AppDynamics, Datadog, etc.).
• Lead root cause analysis (RCA) for major incidents and drive preventive actions.
• Collaborate with application, development, infrastructure, and security teams for seamless operations.
• Participate in on-call rotations, release management, change management, and disaster recovery drills.
• Mentor junior engineers and contribute to operational excellence and process improvements.

Desired Experience:

• Strong experience in Systems Operations / SRE / Production Support roles.
• Strong hands-on experience with Databases (RDBMS & NoSQL).
• Solid understanding of Big Data and Hadoop concepts and production support.
• Experience implementing SRE principles and managing large-scale distributed systems.
• Proven automation mindset with scripting and infrastructure automation experience.
• Hands-on experience with AutoSys job scheduling and enterprise workload management.
• Strong expertise in Monitoring, Observability, and Alerting tools.
• Experience with Linux/Unix system administration.
• Excellent troubleshooting, analytical, and communication skills.

Job Expectations:

• Cloud platform experience (AWS/Azure/GCP)
• Kubernetes, Docker, and container orchestration
• CI/CD exposure (Jenkins, Git, etc.)
• ITIL certification or operational excellence background