Senior Systems Operations Engineer

Senior Systems Operations Engineer

Wells Fargo is seeking a Senior Systems Operations Engineer. In this role, you will:

1. Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
2. Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
3. Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
4. Work with vendors and other technical personnel for problem resolution
5. Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
6. Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Monitoring and Observability Engineer
• 4+ years of hands-on experience in monitoring and observability tools across enterprise-scale environments.
• Proven experience in implementing, configuring, and maintaining the following tools:
• AppDynamics
• ThousandEyes
• Splunk
• Grafana
• Prometheus
• Elastic Stack (ELK)
• Strong scripting skills in Python or Shell for automation, data parsing, and custom integrations.
• Experience developing monitoring scripts, alerting logic, and automation workflows.
• Solid understanding of SQL with the ability to write complex queries for data analysis and reporting.
• Strong analytical and problem-solving abilities.
• Excellent communication and collaboration skills.
• Ability to work independently and in cross-functional teams.

Job Expectations:

• Collaborate with Vertical Application Support Teams:
• Partner with application owners and support teams to understand system architecture, performance baselines, and critical business transactions.
• Act as a bridge between infrastructure monitoring and application-level observability.
• Enhance Observability Frameworks:
• Design and implement end-to-end observability solutions tailored to specific application needs.
• Ensure comprehensive coverage across metrics, logs, traces, and synthetic monitoring.
• Tool Integration and Optimization:
• Integrate observability tools (e.g., AppDynamics, ThousandEyes, Splunk, Grafana, Prometheus, Elastic) into application environments.
• Optimize dashboards, alerts, and reports to provide actionable insights.
• Automation and Scripting:
• Develop automation scripts using Python or Shell to streamline monitoring setup, data collection, and alerting mechanisms.
• Maintain reusable scripts and templates for rapid deployment across environments.
• SQL and Data Analysis:
• Use SQL to extract, analyze, and correlate data from monitoring platforms and application databases.
• Support root cause analysis and performance tuning through data-driven insights.
• Incident Response and Continuous Improvement:
• Participate in incident triage and post-mortem analysis to identify observability gaps.
• Continuously refine monitoring strategies based on feedback and evolving application landscapes.
• Documentation and Knowledge Sharing:
• Maintain clear documentation of observability configurations, standards, and best practices.
• Conduct knowledge-sharing sessions with support teams to promote observability maturity.