Senior Systems Operations Engineer

Senior Systems Operations Engineer

Wells Fargo is seeking a Senior Systems Operations Engineer.

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure within the systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve the highest levels of systems and infrastructure availability

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Job Expectation:

• Deliver day-to-day application production support services for international suite of applications catering operations in APAC, EMEA and NAM locations.
• Sound knowledge in IT Service Management, ITIL, Incident, Problem, Change, Release Management & Service transformations.
• Responsible for understanding the application and work towards creation of SLA and BCP plans.
• Strong problem-solving skills and be able to apply creativity to improve processes.
• Help to deliver timely, accurate and actionable business information
• Streamlining support by identifying areas for improvement within both the team and applications
• Ability to understand and escalate issues efficiently and appropriately.
• Identify system bottlenecks and opportunities for process improvements
• To be able to lead cross application support programs, which will help teams overcome bandwidth challenges and focus more on engineering activities
• Contribute to application stability, identify incident patterns, and report vulnerability in production environment.
• Champion continuous improvement work across Technology & Infrastructure teams to drive stability, Resiliency, Client delight and operational excellence.
• Identify and implement service delivery improvements through automation.
• Ability to lead team and lead projects/initiatives with high risk and complexity

Essential Qualifications:

• Experience including application support, development and deployment in Banking industry.
• Should have at least 4+ years of experience in leading the Application support for multiple business critical applications.
• Keep abreast with new technologies and tools and providing recommendations for process improvements
• Good understanding of payment flows, Reconciliation and Regulatory reporting
• Must have clear understanding of OLA's and SLAs with respect to payments and currency cut-offs
• Must have knowledge of relational databases – Oracle, SQL Server.
• Must have attention to detail, a commitment to Quality and be business focused.
• Excellent presentation skills, including ability to engage with leadership at all levels of organization
• Strong presentation and training skills.
• Hands on experience using monitoring tools like Grafana, Splunk, AppDynamics, Netcool, APM or equivalent tool is preferred
• Must be able to work in a fast-paced environment and have strong time management skills.
• Strong hands-on experience in Production support in a financial services company.
• Understanding current challenges and being able to prioritize initiatives to improve operational support

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

• Third-Party recordings are prohibited unless authorized by Wells Fargo.
• Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.