Senior Software Engineer - Servicenow Developer - generative AI

Senior Software Engineer

We are looking for a passionate and experienced Senior Software Engineer (SSE) to join our ServiceNow engineering team. This role is ideal for someone who thrives at the intersection of platform development and innovation, with a strong focus on Service Catalog, workflow automation, and Generative AI integration. You will play a key role in transforming traditional service delivery into intelligent, conversational experiences that improve efficiency and user satisfaction across the enterprise.

In this role, you will:

• Design, develop, and maintain Service Catalog items, record producers, and associated workflows using Flow Designer.
• Automate service delivery processes by implementing and optimizing ServiceNow workflows.
• Integrate Generative AI capabilities into ServiceNow to enable intelligent recommendations, summarizations, and enhance Virtual Agent interactions.
• Build and maintain Conversational Catalogs using Virtual Agent Designer for intuitive, chat-based service experiences.
• Collaborate with product owners, business analysts, and cross-functional teams to understand requirements and deliver scalable, user-centric solutions.
• Troubleshoot and resolve issues related to catalog items, workflows, and integrations.
• Stay current with ServiceNow platform updates and Gen AI advancements to continuously improve platform capabilities.

Required Qualifications:

• 4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• As a Senior Software Engineer, you will be responsible for designing and developing scalable solutions within the ServiceNow platform, with a particular emphasis on the Service Catalog module, Flow Designer, and Virtual Agent Designer.
• You will also lead efforts to integrate Generative AI capabilities into the platform, enabling smarter recommendations, summarizations, and chat-based interactions.
• This role requires close collaboration with product owners, business analysts, and other stakeholders to deliver high-impact solutions that align with business goals.
• 4+ years of hands-on experience in ServiceNow development, with a strong focus on Service Catalog and workflow automation.
• Proficiency in ServiceNow Flow Designer, scripting (JavaScript), and REST/SOAP integrations.
• Deep understanding of ServiceNow architecture, including tables, Glide APIs (GlideRecord, GlideForm, etc.).
• Experience in building and managing ServiceNow reports and dashboards.
• Strong analytical, problem-solving, and communication skills.
• ServiceNow Certified System Administrator or higher certification.
• ServiceNow Certified Application Developer or Implementation Specialist.
• Experience integrating AI/ML capabilities into enterprise platforms.
• Familiarity with Virtual Agent Designer and building conversational interfaces.
• Exposure to Agile/Scrum methodologies and collaborative development environments.

Job Expectations:

• Deliver high-quality, scalable solutions that enhance user experience and streamline service delivery.
• Demonstrate ownership and accountability in managing ServiceNow catalog items and workflows.
• Actively contribute to innovation by leveraging Gen AI and conversational technologies.
• Maintain documentation and follow best practices for ServiceNow development and integration.
• Participate in code reviews, sprint planning, and continuous improvement initiatives.
• Provide mentorship and guidance to junior developers when needed.