Senior Credit Product Portfolio Representative (inside Sales Representative)

Senior Credit Product Portfolio Representative

Wells Fargo is seeking a Senior Credit Product Portfolio Representative as part of Wells Fargo Commercial Capital. Work hours are 9:00 – 6:00 pm CST, Monday – Friday.

Responsible for making outbound calls and taking inbound calls with the objective of extending contact to sell new or additional products and/or services. Representatives must be able to clearly articulate between unique industries, programs, and market segments. Requires advanced knowledge of company, products and/or services.

Requires advanced problem solving and/or sophisticated sales techniques along with advanced knowledge of the sales process. Representatives act as a liaison between various departments and the merchant/client/customer to reach sales conclusion. Analyzes profitability of the relationship and makes recommendation to management about account disposition. Works on special projects as assigned.

In this role, you will:

• Support the building and maintaining of effective relationships with existing clients through support of their functional area
• Assist in setting performance standards to enhance client satisfaction
• Evaluate profitability of relationships and make recommendations to management about account dispositions
• Articulate differences and similarities among unique industries, programs, and market segments
• Perform complex administrative, transactional, operational, and customer support tasks within the functional area
• Interact with senior peers and functional partners on a wide range of requests, including directly interacting with external clients and serving as a liaison between various functional areas and the client
• Participate in client-related or ad-hoc projects and teams
• Partner with product management functional partners to provide feedback on evolving market needs to enable the innovation, design, and delivery of credit solutions more effectively
• Support performance of less experienced staff, including providing subject matter expertise
• Interact with immediate team, functional area, and internal peers outside work group on a wide range of information

Required Qualifications:

• 4+ years of secured or specialized lending relationship management or portfolio management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Accepting and adhering to high ethical standards and personal values in decision making and when dealing with others
• 3 years prior sales experience and/or customer service
• Advanced problem solving and/or sophisticated sales techniques
• Excellent verbal, written and interpersonal communication skills. Ability to overcome objections, manage multiple priorities, and operate in a fast paced environment
• Experience with Equipment Finance and leasing
• Responsible, reliable, dedicated and committed to fulfilling obligations and being a team player
• Ability to remain calm and thoughtful in challenging or frustrating circumstances, and having the ability to recognize intense situations when deals should be escalated to management
• High degree of organization with ability to grasp strategic as well as tactical issues involved with client relationships
• Ability to work with minimal supervision and able to establish relevant priorities with respect to administrative work associated with departmental activities
• Experience managing complaints and objections effectively and professionally

Job Expectations:

• This position is not eligible for Visa sponsorship
• This position offers a hybrid work schedule
• Specific compliance policies may apply regarding outside activities or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process

Location:

• 1961 Hirst Drive - Moberly, Missouri 65270
• 801 Walnut Street- Des Moines, IA 50309

Required locations listed above. Relocation assistance is not available for this position.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation, and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.