Operations Manager

Operations Manager

Wells Fargo is seeking an Operations Manager for as part of Consumer and Small Business Banking Operation within the Cash Management Service Operations.

In this role, you will:

1. Manage and develop one or more specialized customer service and operations functional teams within Operations area with complex and risk in functional area
2. Develop strategies to improve staffing processes, ensure specialized functions meet regulatory guidelines in support of risk management and compliance
3. Engage stakeholders and internal partners associated within the Operations area
4. Work independently on moderately complex issues and projects
5. Identify opportunities for process improvement and risk control development and escalates issues to more experienced management
6. Provide training, performance, evaluation and coaching of less experienced team
7. Make decisions and resolve issues regarding resources, objectives and operations of functional area and team to meet business objectives
8. Interpret and develop policies and procedures for operation functions with low to moderate complexity within scope of responsibility
9. Provide responsibility for budget and financial performance
10. Collaborate and influence all levels of professionals including more experienced managers
11. Lead team to achieve objectives
12. Manage allocation of people and financial resources for Operations
13. Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of leadership experience

Desired Qualifications:

• 4+ years of Cash Management Services Operations experience
• Workforce management experience including: directing activities of team members, performance management, career development, coaching, mentoring, and succession planning
• Cash management operating system experience
• Ability to identify risks and propose mitigation plans
• Ability to manage to production goals, deadlines, and various metrics including capacity planning, forecasting, process improvement, and measurements
• Ability to influence and collaborate at all levels of an organization; including senior leadership/management
• Experience leading other exempt level managers
• Excellent verbal, written, and interpersonal communication skills
• Advanced Microsoft Office skills
• Adaptability and ability to think on your feet to adjust and react to daily operations issues
• Ability to interact with all levels of an organization
• Ability to exercise independent judgment to identify and resolve problems
• Ability to manage initiatives involving process improvements
• Experience successfully collaborating with others in a change driven environment
• Strong analytical skills with high attention to detail and accuracy
• Strong time management skills and ability to meet deadlines

Job Expectations:

• Flexibility and willing to work non-standard hours; including holidays, weekends & extended shifts.
• This is a Monday - Friday position with a start time of 7:00am-4:00pm. Scheduled and time will be adjusted according to the opening and closing times of the vault.

Posting Location: 8230 Baycenter Rd, JACKSONVILLE,FL

• (Selected candidate must reside within a commutable distance to this location and must be able to work on-site at the posted location)

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

• Third-Party recordings are prohibited unless authorized by Wells Fargo.
• Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.