Lead Software Engineer

Lead Software Engineer

Wells Fargo is seeking a Lead Software Engineer to join our dynamic team and spearhead the transformational next generation Contact Center Solution. You will be working with cross functional teams to develop innovative, mission-critical, massively scalable solutions with best-in-class cloud technology and platforms that offer differentiated user experience to all our customers.

In this role, you will:

• Execute on complex technology Cloud initiatives including those that are companywide, with broad impact to external and internal customers.
• Active contributor in developing cloud native microservices, and modern event driven, data lake and analytics solution, along with automating the provisioning of Azure/GCP (Google Cloud Platform) and hybrid Cloud Infrastructure using Infrastructure as a Code.
• Adopt and champion standards and companywide best practices for engineering and large-scale technology solutions in all aspects such as design, development, automated testing, True CD, documentation of the Engineering and Non-functional requirement aspects of the Cloud platform.
• Understanding of industry best practices and new technologies, influencing and leading technology team to meet deliverables and drive new initiatives.
• Collaborate and consult with senior engineering managers, leads and architects to resolve technical issues and achieve goals.
• Working in a globally distributed team to provide innovative and robust Cloud centric solutions.
• Working closely with Product Team and Vendors to develop and deploy Cloud services to meet customer expectations.
• Lead complex technology initiatives including those that are companywide with broad impact
• Act as a key participant in developing standards and companywide best practices for engineering complex and large scale technology solutions for technology engineering disciplines
• Design, code, test, debug, and document for projects and programs
• Review and analyze complex, large-scale technology solutions for tactical and strategic business objectives, enterprise technological environment, and technical challenges that require in-depth evaluation of multiple factors, including intangibles or unprecedented technical factors
• Make decisions in developing standard and companywide best practices for engineering and technology solutions requiring understanding of industry best practices and new technologies, influencing and leading technology team to meet deliverables and drive new initiatives
• Collaborate and consult with key technical experts, senior technology team, and external industry groups to resolve complex technical issues and achieve goals
• Lead projects, teams, or serve as a peer mentor

Required Qualifications:

• 5+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ years of experience with Node JS, JAVA, Spring Boot
• 5+ years working with Cloud Platform (GCP, AWS, or Azure)
• 2+ years of experience with Python
• 1+ years of experience with GenAI

Desired Skills:

• 4+ years of Contact Center industry experience with design, development, testing, integration with vendors, CRMs and business applications. Proven knowledge in one or more of the contact center sub domains such as: IVR/IVA, NLU/NLP, Real Time Omni channel Agent experience and customer journey, CX/AX experience optimization using AI/ML (Artificial Intelligence/ Machine Learning)
• 4+ years of experience with Node JS, JAVA, Spring Boot, Kafka, Distributed Caches (GemFire, Redis), Elastic Search technologies, GraphQL, and NoSQL Databases (Cassandra or Mongo), Graph Databases, Public Cloud Marketplace services
• 2+ years of Deep Domain Driven Design experience with cloud native Microservices designed and developed for massive scale and seamless resiliency, deployed on PCF/VMWare Tanzu, K8s or Serverless cloud technologies.
• 2+ years working with GCP (Google Cloud Platform and its services ) or alternate public/hybrid cloud and a proven track record delivering products with cloud services and cloud architectures at scale.
• 2+ years of real time low latency, front-end Web applications React, Redux, RXJS, Typescript, progressive Web Apps with responsive design with Rest APIs, real time eventing gRPC or Web Sockets using Micro front end architecture.
• 2+ years of experience with automated testing frameworks for Unit testing for Java/Python and UI Micro services, Service Virtualization and Contract Testing, API Testing with Blazemeter/JMeter, WebRTC signaling and audio testing including audio quality, performance stress and load tests, and chaos resiliency automated testing for full stack, lower environment data conditioning and testing.
• 2+ years of hands-on experience with TrueCD, DevOps with Cucumber, Jenkins
• 1+ years of experience with Playbooks, Vertex AI
• Experience with Google Agent Development Kit
• Experience working in Agile environment
• Knowledge of Infrastructure as Code tool Terraform and GitHub, understanding of concepts and familiarity working within modern IaC/EaC pipelines.
• Scripting and infrastructure automation, including Python/Go, Shell, Gherkin, PowerShell etc.
• Professional cloud certification on Azure/GCP or other cloud providers.
• Full stack application development is a plus.
• Ability to rationalize risk controls into policy outcomes.
• Should have good understanding of Network Security Experience and Enterprise Architecture and OWASP Security practices exemplified through previous projects.
• Exposure to ADK, LangChain and LangGraph is a plus

Job Expectations:

• Ability to work on-site at approved location listed
• This position is not eligible for Visa sponsorship
• Relocation assistance is not available for this position

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

$119,000.00 - $224,000.00

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.